Partner Care Specialist
2 weeks ago
**About Us**
Our 13cabs taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable, and equitable transport in the community and are building the team, technology, and brands to support its delivery.
The Partner Care Specialist is responsible for providing back-end administration in support of our Driver and Operator Partners across a variety of areas including compliance, recruitment, onboarding, handling and resolving issues, improving internal functions, increasing product awareness and contributing to the overall improvement of Partner Care.
**About the Role**
- Provide back of house administration support to our Network Partners
- Act as the main point of contact for all partner queries received via phone and web
- Increase product and process awareness with Partner base
- Identify opportunities for a better product-fit for partners
- Ensure breaches and non-compliance matters are effectively investigated and resolved swiftly and professionally
- Assist in the development and improvement of Partner Care systems and procedures
- Communicate with other departments to ensure flow of information and knowledge regarding new systems, processes and initiatives
- Assist and contribute to Customer Care function as required
- Ensure integrity and compliance with internal policies as well as legislative and regulative requirements
**About you**
- Experience in Customer Service
- Effective communicator with a high level of interpersonal awareness
- Creative and authentic approach to problem-solving
- Strong customer-service ethic
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