Case Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.- Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.- The opportunity:
Due to ongoing growth within the business we have an exciting opportunity for an energetic individual to join our Government & Defence team as a Case Manager in our Melbourne office You will play a crucial role by assisting case managers in the relocation of Australian Defence Force (ADF) Members & their families across Australia. Our team strive to ensure that all ADF Members experience a superior relocation, and are on the lookout for our next superstar to join our team

As a Case Manager, your activities may include:
- Develop and maintain effective and professional customer relationships.- Liaising with relevant third parties to complete accommodation, travel and other relevant bookings associated with the relocation process- Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.- Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.- Expectation management ensuring Members and their families understand service scope and the relocation life cycle.- Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.

About you:
- Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)- Strong experience working in customer service industry- The ability to interpret policy and legislation
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders- Strong attention to detail & time management skillsWhy join us:
- Hybrid work arrangements available after probation period- Vibrant office on St Kilda Road Melbourne- Competitive salary and benefits package.- Career development and advancement opportunities.- Collaborative and supportive team culture.- Make a meaningful impact and contribute to the success of the organization.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.