Business Process Improvement Lead

**Full Time Fixed Term Position - Until March 2027**

**Band 8 - Salary Range $123,831 to $138,629 per annum + 11.5% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

The Business Process Improvement Lead is a critical position in the Transformation Office, supporting delivery of the workplace transformation plan, and ensuring readiness of the organisation's future ways of working in relation to customer and people experience.

You will lead and drive successful service reviews and business process improvement projects within Melton City Council, resulting in enhanced financial sustainability, operational efficiency, and customer experience.

**Key Responsibilities**
- Lead and drive successful service reviews and business process improvement projects within Melton City Council, resulting in enhanced financial sustainability, operational efficiency, and customer experience.
- Provide leadership and guidance to project teams, fostering a collaborative work environment that encourages cross-functional collaboration and effective project execution.
- Coordinate and collaborate with stakeholders to identify, prioritise, and implement opportunities for service improvement, process optimisation, and organisational transformation.
- Develop and execute strategic plans, methodologies, and frameworks that enable Melton City Council to achieve its business transformation goals and deliver high-quality services to its community.
- Champion a culture of improvement and process management, empowering teams to embrace innovation and adopt best practices in service delivery and operational excellence.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- 5 years+ experience in leading and managing a portfolio of Service Review and Business Improvement projects.
- Strong stakeholder management skills with proven experience in engaging them through a transformation.
- Human Centred Design practitioner (preferred) or exposure to the framework in previous roles that can be demonstrated.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **David Austin**, Change Management Lead on **5449 0031** (Tuesday - Thursday).

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees.

**Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is commi