Customer Service Attendant

An exciting opportunity has arisen for someone to join our Admissions team in a Full Time capacity as a Customer Service Attendant
Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.
Customer Service Attendants are employed within multiple locations within the Customer Service department of Australia Zoo, primarily admissions with additional support to food court and retail.
Being assigned to the Admissions team, you are employed to ensure our guests enter the zoo in a friendly and welcoming manner. You are required to be knowledgeable about all our zoo promotions and events as well as our regular daily activities/presentations within the zoo.
Opportunity exists to become multi-skilled & work in the other departments mentioned above. You will need to have excellent customer service skills, excellent presentation, provide accurate & current information & work well with others.
**Primary Duties -**
- Welcoming and greeting customers, assisting patrons with enquiries
- Complete all customer service with high standards
- Point of Sale processing, including register operation, receiving and processing cash and credit card payments. This may include transactions such as ‘Annual passes’ or ‘Group Bookings’
- Retail duties, such as: Stocking shelves, maintaining a clean shop, processing sales, assisting customers and liaising with the warehousing team.
- Concierge duties, such as: Greeting Guests, assisting with Zebra Crossings, Coordinating Traffic and Liaising with Senior Management regarding any incoming and outgoing traffic
- Remain contactable at all times during on-shift time, by utilising the CB radios provided
- Assist during peak periods within other departments (Retail/F&B) under the direction of your department supervisor or POC
- Accurately give change and receipts and process any eftpos payments/visa payments when applicable
- Remain familiar with Australia Zoo’s Emergency Procedures and assist the Supervisor in coordinating any emergency processes when required
- Complete any refunds on customers request and supervisors’ approvals
- Maintain sound Numeracy skills with regard to counting cash, sorting change and balancing registers at the end of each shift
- Maintain a clean and tidy work environment
- Undertake Stock Counts to assist with End of Financial Year processing and monthly audits
- Report discrepancies to the Retail Supervisor
- Assist with Crowd Control and customer movements during daily shows and Event Days
- Working within department procedures and KPI’s
- Assisting with directing customers through the appropriate booth, dependant on their booking style
- Assist the Supervisor with completing additional tasks as required
- Remain familiar with all Australia Zoo Policies and Procedures, and ensure that any appropriate Emergency Procedures for Admissions are followed appropriately

**Essential Criteria -**
- Exceptional verbal communication skills
- Self-motivated and able to work autonomously and as part of a team
- Well-developed organisational skills and the ability to handle multiple tasks
- Personable and approachable with excellent customer service skills
- Commitment to privacy and confidentiality
- Strong management and leadership experience.
- Friendly and engaging personality.
- Comfortable working with members of the public.
- Be able to work in a team environment.
- Be helpful and polite to staff and guests.
- Neat and tidy appearance.
- Be able to receive constructive feedback in a positive manner.
- Available to work weekends, public holidays, and school holiday periods.
- Proof of coronavirus vaccination (unless otherwise exempt)

**Preferred Criteria -**
- Current First Aid and CPR Certificate
- Any associated licenses; training, workplace health and safety,
- Current Manual Driver’s License
- Education history
- Employment history
- References
- Any qualifications you may have eg First Aid
- Any achievements you may like to tell us about
- your availability (what hours can you work)
- A resume in.pdf or.doc format