Team Leader

2 weeks ago

Geelong, Australia WorkSafe Victoria Full time

You will be a trusted leader and will foster an environment that encourages collaboration and innovation and take pride in high quality service delivery. You recognise the need for strong and sustained performance, and the importance of the wellbeing of each team member. This is reflected in your day-to-day workflow, people leadership, and the team culture you foster.
- Create and foster a person-centred approach for the team and division, where the injured worker is placed at the centre of their recovery and empowered to lead and take ownership
- Manage the daily workflow of the team to ensure Recovery and Support Advisors, Coordinators and Officers receive the appropriate call coaching and complaints management support and guidance
- Drive a team culture within the team and division that values and utilises a collaborative approach to supporting recovery and return to work, ultimately leading to improved experience and outcomes for injured workers
- Lead the development and execution of strategies to facilitate the capability uplift of Recovery and Support Advisors, Coordinators and Officers in relation to service excellence that supports the improvement of outcomes for injured workers
- Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members

**About you**

You have outstanding leadership skills with experience in coaching and mentoring staff. You also have previous experience in a personal injury, health social services or disability context
- Contemporary attitude to case management which includes understanding and knowledge of long-term injury and disability and its impact on individuals
- Excellent interpersonal and influencing skills with all levels of staff and external parties
- Conflict resolution skills and the ability to handle challenging situations and to act in a professional and responsive manner
- Working knowledge of Victorian Workers Compensation Legislation and relevant compliance
- Knowledge of WorkSafe and its stakeholder landscape

**Qualifications**
- Relevant tertiary qualifications and/or equivalent experience in case management, rehabilitation, medical and paramedical, disability, social services or other relevant field

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