Customer Resolutions Specialist

6 days ago

Sydney, Australia Insurance Australia Group LTD Full time

Customer Resolutions Specialist
- Create impact as a Customer Resolutions Specialist

Join the largest insurance group in Australia and New Zealand.

**Your Role**
Join our diverse Compulsory Third Party (CTP) Customer Resolutions team, working to resolve matters from Claimants, Providers and other external parties.

You'll be responsible for the timely and quality management of reviewing and resolving internal and external complaints across SA, ACT and NSW. You'll also provide insight and guidance back to claims teams and other internal stakeholders on trends you identify as well as ways to rebuild trust with our Claimants and Customers.

This permanent full-time opportunity can be based from either our Sydney or Melbourne office and offers hybrid working conditions.

**Please note**: To work from home, you'll need high speed internet connection and a private home office set up.

**About You**
- Strong customer service skills
- Experience in successful dispute resolution desired
- Ability to adapt written and verbal communication skills to suit the audience
- Strong analytical thinking skills
- Solid influencing skills
- High resilience
- Consistent decision-making skills
- Knowledge of CTP and related products

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a center of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

**All this shows up in what we offer**:
1. Grow your financial future with 13% superannuation as standard

2. Access up to 50% off personal insurance, including home and motor insurance

3. Flexibility through a program called MyFlex - supporting you to live life to the full 4. Partner discounts on every day and special occasion items

5. A certified Family Inclusive WorkplaceTM

6. An AWEI Awarded business

7. Be part of a net zero business by 2050

8. Keep your skills current and accredited with the IAG Academy portal

Job ID 42968

  • Customer Resolution Specialist

    1 week ago

    Sydney, Australia iCare External Full time

    **Sydney** - Receive, respond, manage complaints received by customers - Permanent & 12 months fixed term roles| Hybrid working environment - Location: Kent Street| Salary from $ 129,464 + super, plus benefits **About the Role** **Benefits** - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs -...

  • Customer Resolutions Specialist

    1 week ago

    Sydney, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to...

  • Customer Resolution Officer

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **SNSW Grade**:7/8 **Employment Type**:Full Time, Temporary until 30 June 2026 **This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.** **About the team** The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Customer Resolutions Specialist

    1 week ago

    Sydney, Australia IAG New Zealand Full time

    Create impact as a Customer Resolutions Specialist Join the largest insurance group in Australia and New Zealand. **Your Role** Join our diverse Compulsory Third Party (CTP) Customer Resolutions team, working to resolve matters from Claimants, Providers and other external parties. You’ll be responsible for the timely and quality management of reviewing...

  • Customer Resolution Specialist

    4 days ago

    Sydney, New South Wales, Australia Peninsula Employsure Australia Full time $90,000 - $120,000 per year

    We're Peninsula, theglobal #1for Workplace Relations and Health & Safety advisory.Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a gobal client base of over 145,000, we're proudly privately owned,financially stable, and growing fast.Due to internal progression, we're looking for sharp, emotionally...

  • Dispute Resolution Specialist

    3 days ago

    Sydney, Australia IAG New Zealand Full time

    Make a difference as an** External Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as an **External Dispute Resolution (EDR) Specialist.** Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder...

  • Collections Specialist

    1 week ago

    Sydney, Australia PERSOLKELLY Full time

    . **About the Company**: **3M** **About the Role**: 3M are currently recruiting for an experienced Customer Resolution/ Collections specialist to join their new Healthcare Business. 3M is establishing twoindustry-leading companies, creating value through the spin-off of its Health Care business. This new Health Care Company will be a leading global...

  • Claims Resolution Specialist

    2 days ago

    Sydney, New South Wales, Australia IAG Full time $90,000 - $120,000 per year

    Create impact as aClaims Resolutions Specialist (CTP Claims)Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleJoin us as a Claims...

  • Dispute Resolution Specialist

    5 days ago

    Sydney, Australia Australian Financial Complaints Authority Full time

    **About us** At AFCA, we help people find a fair outcome to disagreements with their financial firm, such as a problem with their banking, insurance, investments advice, or superannuation. As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses with a complaint. We listen to and work...

  • Dispute Resolution Specialist

    6 days ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Location: Parramatta (preferred), Newcastle, or Lismore NSW, or Adelaide SA**: - **Permanent full-time role** **The opportunity** An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and...