Customer Resolutions Specialist

1 week ago

Sydney, Australia Insurance Australia Group LTD Full time

Customer Resolutions Specialist
- Create impact as a Customer Resolutions Specialist

Join the largest insurance group in Australia and New Zealand.

**Your Role**
Join our diverse Compulsory Third Party (CTP) Customer Resolutions team, working to resolve matters from Claimants, Providers and other external parties.

You'll be responsible for the timely and quality management of reviewing and resolving internal and external complaints across SA, ACT and NSW. You'll also provide insight and guidance back to claims teams and other internal stakeholders on trends you identify as well as ways to rebuild trust with our Claimants and Customers.

This permanent full-time opportunity can be based from either our Sydney or Melbourne office and offers hybrid working conditions.

**Please note**: To work from home, you'll need high speed internet connection and a private home office set up.

**About You**
- Strong customer service skills
- Experience in successful dispute resolution desired
- Ability to adapt written and verbal communication skills to suit the audience
- Strong analytical thinking skills
- Solid influencing skills
- High resilience
- Consistent decision-making skills
- Knowledge of CTP and related products

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a center of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

**All this shows up in what we offer**:
1. Grow your financial future with 13% superannuation as standard

2. Access up to 50% off personal insurance, including home and motor insurance

3. Flexibility through a program called MyFlex - supporting you to live life to the full 4. Partner discounts on every day and special occasion items

5. A certified Family Inclusive WorkplaceTM

6. An AWEI Awarded business

7. Be part of a net zero business by 2050

8. Keep your skills current and accredited with the IAG Academy portal

Job ID 42968

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