Service Delivery Manager

5 days ago

Dee Why, Australia Advantage Healthcare Support Full time

**About Us**

Advantage Healthcare Support Nursing Agency is a well-established organisation providing disability support services with respect, courtesy, and dignity. We aim to be the leading provider of need-based healthcare support, trusted by Hospitals, Communities, and people across the country.

**About The Role**
- Oversee day-to-day service delivery across multiple sites.
- Lead, mentor, and support staff to achieve positive participant outcomes.
- Manage client intake, including drafting and reviewing Service Agreements and Schedules of Supports.
- Ensure compliance with NDIS standards, policies, and procedures.
- Build and maintain strong relationships with participants, families, support coordinators, and community partners.
- Monitor service performance and drive continuous improvement initiatives.
- Develop and implement strategies to acquire new clients within the NDIS referral streams. This includes networking, building relationships with key stakeholders, attending industry events and conducting marketing activities.

**NDIS Administration Duties**
- Draft, issue, and update NDIS Service Agreements with version control.
- Monitor plan usage and funding.
- Assist claims, billing, and reporting in line with NDIS requirements.
- Liaise with clients, plan managers, and NDIA to resolve queries.
- Collaborate with finance teams to ensure billing accuracy and compliance.

**What We Are Looking For**
- Previous experience as a Social Worker and in the NDIS space.
- Strong knowledge of the NDIS framework, participant rights, and service delivery standards.
- Excellent interpersonal and communication skills.
- Excellent organisational and time management abilities.
- Team player with a positive approach, taking on ownership of tasks and responsibilities.

**Requirements**:

- Current and valid NDIS Worker Screening Check
- Working with Children Check
- NDIS Mandatory Online Training
- Valid Driver’s Licence and Own Vehicle

**What We Offer**
- Opportunity to work in a dynamic and growing healthcare support agency.
- Supportive team environment.
- Professional development opportunities.
- A role where you can make a real difference, every single day.

If you’re ready to take on this exciting role and contribute to our mission of providing high-quality healthcare support, we want to hear from you

Advantage Healthcare Support Nursing Agency is an equal opportunity employer. We value diversity and inclusion in our workplace.

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