Customer Insights Advisor

5 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Join us as a Customer Insights Advisor and play a key role in delivering high-quality complaints reporting and analysis to support Suncorp’s customer, community, and shareholder obligations. You'll develop and maintain key reports, perform deep-dive analytics, and provide actionable insights. This role offers the opportunity to work across all areas of data and analytics, including advanced analytics and special projects.

**What you’ll do**
- Develop, maintain, and manage operational reports, ensuring timely delivery and stakeholder alignment
- Analyse customer issues by extracting, transforming, and interpreting data to deliver actionable insights and recommend improvements
- Integrate new data assets into existing models and update reports accordingly
- Support broader team activities including management reporting, advanced analytics, and special projects

**What you’ll bring**
- Tertiary qualification in a quantitative field or equivalent experience
- 2+ years in a data analytics role
- Proficient in SQL and Python (or similar tools like R, SAS, SPSS)
- Skilled in analysing customer data and deriving insights
- Experienced in handling data from multiple sources (databases, Excel, text files)
- Strong data visualisation skills
- Advanced Excel; proficient in PowerPoint, Word, and Access
- Knowledge of project management practices (desired)
- Experience in complaints, risk, or data governance (desired)

**Our culture**

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

**Advertised**: 03 Jul 2025 AUS Eastern Standard Time
**Applications close**: 11 Jul 2025 AUS Eastern Standard Time

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