Service Desk Agent

1 week ago


Canberra, Australia Unisys Full time

**What success looks like in this role**:
Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
- Provide 1st Level IT Support.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
- Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

L1-PB2

**You will be successful in this role if you have**:

- **Baseline Security Clearance**is preferred.
- **Must be an Australian Citizen.**:

- Applicants with customer service experience preferred.
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.


  • Service Desk Agent

    4 weeks ago


    Canberra, ACT, Australia SKL Technology Full time

    SKL Technology is currently looking for a Service Desk Agent to work for a National Research client.Location: Canberra, ACT.Type: ContractLength: 12 months with extensionsWorking Environment: 3 days in office, 5 days preferableCitizenship: Australian Citizens onlyThis role involves speaking to both internal and external stakeholders via email and phone to...

  • Service Desk Agent

    1 week ago


    Canberra, Australia Unisys Full time

    **What success looks like in this role**: **Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Service Desk Agent

    1 week ago


    Canberra, Australia Unisys Full time

    **What success looks like in this role**: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Service Desk Agent

    2 weeks ago


    Canberra, ACT, Australia Diversified Full time

    OverviewDiversified Canberra, Australian Capital Territory, AustraliaService Desk AgentRole within the Secure Agencies Helpdesk Team in the ACT, providing AV technical knowledge, AV reporting and client relationship skills during day-to-day operations. The role provides ticket triage support to secure agency clients across Australia and aims to ensure...

  • Service Desk Agent

    2 weeks ago


    Canberra, ACT, Australia Diversified Full time

    OverviewDiversified Canberra, Australian Capital Territory, AustraliaService Desk AgentRole within the Secure Agencies Helpdesk Team in the ACT, providing AV technical knowledge, AV reporting and client relationship skills during day-to-day operations. The role provides ticket triage support to secure agency clients across Australia and aims to ensure...


  • Canberra, ACT, Australia beBeeQualityAssurance Full time $85,000 - $115,000

    Service Desk Quality Assurance SpecialistThis role involves monitoring interactions between Service Desk agents and End Users, providing coaching to improve performance, and suggesting quality enhancements.Key Responsibilities:Consistent monitoring of Service Desk agent interactions.Cross-functional collaboration to drive results.Coaching agents for improved...


  • Canberra, Australia Better Staff Full time

    Canberra based Hybrid WFM - Lead and mentor SD agents - National Managed Services organsition - Career Opportunity - Mentor and Lead - Hands - on Support - $90K - 100K Our client is a well established yet growing Managed Services organisation. They established their ACT presence 2 years ago, and have been growing ever since! With a supportive and...

  • Service Desk Agent

    4 weeks ago


    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...

  • Service Desk Agent

    4 weeks ago


    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...


  • Canberra, ACT, Australia Better Staff Full time

    Canberra based Hybrid WFM- Lead and mentor SD agents- National Managed Services organsition- Career Opportunity- Mentor and Lead- Hands- on Support- $90K - 100KOur client is a well established yet growing Managed Services organisation.They established their ACT presence 2 years ago, and have been growing ever since With a supportive and interactive Sydney...