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Customer Experience Specialist

2 weeks ago

Hume, Australia BlueScope Full time

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

**The Opportunity**

Our Lysaght business is looking for a **Customer Experience Specialist**to join the **Customer Service Team**based in **Canberra**. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Being the face of BlueScope, you will ensure all our customers receive exceptional service. You’ll be joining a supportive, fast paced customer focused team renowned for their high performance.

This is a Monday to Friday position, offering flexibility for work/life balance, access to our Employee Assistance Program, and ongoing training and development opportunities.

**What Will You Do?**

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. You will take ownership of the end-to-end order management process while building and nurturing strong relationships with key customers, ensuring their needs are met with efficiency, accuracy, and a high level of service. In addition to general sales and customer service duties, you’ll be responsible for the following**:

- interacting with our customers face to face as well as managing online quotes and customer queries
- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- continuously look at new ways of improving the customer experience

**More About You**

As an experienced customer service professional with exposure to managing client accounts, you will bring:

- strong commitment to providing and fostering an exceptional customer experience
- superior attention to detail with the ability to resolve issues and identify solutions
- intermediate to advanced skills of MS Office, including MS Excel
- excellent communication and relationship building skills
- a passion for sales, building design and/or architecture
- a team player who thrives in a collaborative, energetic and enthusiastic environment

**Why BlueScope**

As we’re **creating strength** for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

- **Learn and develop as you grow.** With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- **Create innovative solutions.** Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- **Experience connection and care.** Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- **Deliver work that matters.** Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as, together, we work towards Our Purpose**: “We create and inspire smart solutions in steel, to strengthen communities for the future.”**

Join us, **creating strength** for the future.
- Applications close 17 July 2025._