Customs Clearance Classifier

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**What you’ll be working on**

Working as Customs Clearance Classifier on a **permanent **part-time basis (24-hours minimum per week)**, you will be responsible for providing clearance and brokerage support to external customers and completing related administrative activities.

To be successful in this role, you will need the ability to complete defined processes and procedures to deadlines, ensuring accuracy, completeness, and compliance with internal and external standards. This includes being able to identify anomalies as they arise whilst using judgment based on rules and procedures to provide resolutions.
- Perform defined procedures and processes with accuracy and completeness
- Verify data and complete procedural checks against predefined processes or criteria to ensure accuracy and quality
- Provide feedback on processes and procedures proactively, making recommendations for continuous improvement
- Investigate and resolve problems or exception situations using systems or equipment
- Evaluate options, escalate, and gain approvals for solutions that are outside established parameters
- Uses appropriate communication methods to understand and share information with customers, team members and departments
- Support team members and other departments during process change including participating in the development of job aids, procedures, and on the job training materials
- Validate and complete accurate and timely reporting
- Research relevant data and collate for analysis and interpretation
- Prepare reports as required and may include recommendations for areas of improvement
- Input data into company systems
- Work with customers, vendors or employees to investigate or resolve issues

Post Code: 2036 | Matraville

**What you’ll bring to the team**
- Excellent problem-solving skills
- Strong written and oral communication
- Good reporting and data-management skills
- Knowledge of clearance & brokerage operations is essential

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on medical insurance, computers, electronics, travel packages, and much more
- Uniform provided including safety shoes

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

Please note that this position is a “Customs Clearance Classifier” role, and the title of this role will be ‘Clearance Classifier' in line with the global FedEx title structure.

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