Operations Supervisor

**Help us deliver like never before**

At StarTrack, we’re focused on our people, on teamwork and on helping you to get the job done. And as Australia’s largest freight and logistics provider we know a thing or two about delivery.

**About the opportunity**

Starting at 6:00am and based in Wollongong. You will lead the A.M. shift of 35-40 Freight Handlers and Drivers at any given time, ensuring service and performance goals are met. Responsibilities include analysing performance, identifying improvement opportunities, and collaborating with peers to enhance processing operations. This role emphasizes continual efficiency improvement within budget, aiming for service excellence and clear alignment with business objectives.

**What you’ll deliver with us**

In this dynamic opportunity, you'll excel in your role, gaining invaluable experience and advancing your career within a thriving and supportive environment. Leading by example, your focus will centre on motivating your team, emphasising safety, providing exceptional customer service, and streamlining business operations for optimal efficiency.

**You’ll also**
- Manage internal and external stakeholder relationships with a focus on customer management and service requirements
- Develop and foster a capable support and team network for on-time processing and commitment to team objectives
- Lead change and innovation, implementing new cultural practices, systems, and processes to delight customers
- Develop reports with statistical data and conduct trend analysis for proactive improvement activities, presenting analytical findings to peers, the Facility Manager and customers as required
- Analyse daily offsite activities to identify issues and develop service improvement plans
- Provide information to key stakeholders for decision-making purposes
- Assist with budget and target management, implementing financial control measures
- Develop local plans supporting efficiency improvement through service quality and customer stability
- Participate in customer site audits, interact with relevant staff, and respond to requests for information and statistical reports

**About you**

You possess a unique blend of qualities that set you apart, demonstrating a natural talent for leaning in to the tough conversations with a kind and fair approach. As a results-driven and passionate leader, you are eager to foster growth, thriving on building trust and instilling self-confidence in your team through respectful and ongoing feedback. Your robust leadership capabilities, coupled with well-developed people management skills, uniquely position you to support and navigate change effectively.

**You’ll also have**
- The ability to assimilate and produce information when reporting, and effectively present key findings to internal and external stakeholders
- Sound analytical and problem-solving skills, alongside strong influencing and negotiating skills
- A great understanding of achieving results from a service and cost perspective, with sound operational decision making
- Knowledge of CoR and OH&S regulations
- Experience within a supervisory role in an operational setting
- The ability to work within a busy and self-directed team
- Flexibility around shift start/end times & ability to work alternative shift patterns if required

**How we’ll deliver for you**
- Strong Career development
- Genuinely influence our organisational culture
- Ensure we deliver on our values of Trust, Inclusivity, Empowerment and Safety every day, our TIES that bind us together and promote a culture to be proud of

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.