Part Time Sales Assistant

Job Title Part-time Sales Assistant
Reports To Store Manager (and Full-time Sales Assistant in the absence of a Store Manager on any given day)
Principal Relationships Store Manager, FT and PT Team Members, Casual Team Members, Regional Managers, Visual Merchandising Team, Asset Management team, IT team, Payroll, and People & Culture Team.
Overall Purpose
- Required to assist the Store Manager and Full Time Team Member for the achievement of pre
- determined targets &/or benchmarks set by the company.
- Required to perform to company standards &/or benchmarks (inclusive of sales, customer service, personal presentation, product knowledge etc) and are required to personally generate sales in order to achieve pre-determined individual targets.
- Required to provide a high level of customer service at all times including handling of customer service enquiries in a professional and empathetic manner and assist in the day to day running/operations of the store as required or directed.
- To ensure compliance with company standards, expectations, policies and procedures are met by all Team Members including themselves.
- To seek feedback from line manager on performance and collectively write action plan to help in their development for future roles.

KEY RESULT AREAS
- Sales to Target Achievement
- Sales to Last Year Over Achievement
- Average Dollar (to company standard)
- Items Per Sale (to company standard)
- Wages to Target (Budgeted Hours Achievement)
- Shrinkage (to company standard including administrative duties)
- Bag Checks conducted / Change room Number Tags utilised
- Floor Positions Apparent
- Visual Merchandise Standards (as per marketing department directives and Store evaluations)
- Implementation / compliance to all company directives / communications (as per National Head Office Departments, Cluster / Regional Manager, State Sales Team & National Retail Manager)

AREAS OF RESPONSIBILITIES
**Sales and Customer Service Performance Measured by**:

- Ensure customer satisfaction standards are being met; along with using the ally ‘Customer Service Standards’ policy.
- Provide customer service in order to maximise sales
- Ensure customer complaints and returns are handled professionally and in accordance with policy & procedure.
- Take ownership of sales results.
- Assist in identify areas of opportunity to improve customer satisfaction within your store.
- Ensure product knowledge is maintained.
- Develop & maintain relationships with key external parties i.e. centre management, centre security, couriers etc.
- Ensure floor positions (mobile radar’s) are

maintained.
- Ensure regular bag checks are conducted and changeroom number tags utilised by all team members.

**Assist Management Team with**:

- Monitoring sales against budget(s) any issues which maybe impacting sales.
- Maintain company standards in all statistical KPIs.
- Implementation of promotions/events instore.
- The achievement of
- Store budgets / Margins
- Statistical KPI’s
- Customer & Team feedback
- Cluster / Regional / VM Team / National Retail Manager Feedback
- Store Visit Checklist
- Internal Audit Reviews
- Point of Sale reports
- Mystery Shopper Reviews
- Regular bag checks performed / change room number tags used
- Participating in floor positions
- Product Knowledge maintained
- Professionalism maintained

Store Presentation and Visual Merchandising Performance Measured by:

- Ensure housekeeping & presentation standards are maintained.
- Merchandise the store in accordance with Visual Merchandise Instructions and directives.
- Maintain & monitor the standard of window, mannequins and all general displays.
- Ensure sell through merchandise is conducted.
- Ensure front hanging stock is rotated on a regular basis.
- Ensure new product arrivals are front faced & given priority.
- Ensure company top sellers report is utilised.
- Customer & Team feedback
- Regional / FT Feedback
- Store Visit checklists
- Internal Audit Reviews
- Mystery Shopper Reviews

**Team Performance Performance Measured by**:

- Participate in the orientation of new Team Members in accordance with Company guidelines.
- Participate in any required training / workshops / meetings that may be held outside of trading hours.
- Assist in the communication of business goals / strategies and directives to the team.
- Assist in building a cohesive team environment, encourage networking & co-operation with other ally stores.
- Personal presentation and dress standards are adhered to.
- Ensure open lines of communication are maintained with the Store Team and National Head Office Team Members.
- Morale and motivation of team (low turnover).
- Team behaviour reflects the philosophy and values of the company.
- Customer Service / Team Feedback.
- Management Reports
- Mystery Shopper Reviews.

**Cost and Expenses Performance Measured by**:

- Adhere to store rostered hours in accordance with budgets &/or direction from Head Office.
- Implement company approved p