Part Time Sales Assistant-noosa, Qld

Job Title Part-time Sales Assistant
Reports To Store Manager (and Full-time Sales Assistant in the absence of a Store Manager on any given day)
Principal Relationships Store Manager,FT and PT Team Members, Casual Team Members, Regional Managers, Visual Merchandising Team, Asset Management team, IT team, Payroll, and People & Culture Team.
Overall Purpose
- Required to assist the Store Manager and Full Time Team Member for the achievement of pre
- determined targets &/or benchmarks set by the company.
- Required to perform to company standards &/or benchmarks (inclusive of sales, customer service, personal presentation, product knowledge etc) and are required to personally generate sales in order to achieve pre-determined individual targets.
- Required to provide a high level of customer service at all times including handling of customer service enquiries in a professional and empathetic manner and assist in the day to day running/operations of the store as required or directed.
- To ensure compliance with company standards, expectations, policies and procedures are met by all Team Members including themselves.
- To seek feedback from line manager on performance and collectively write action plan to help in their development for future roles.

KEY RESULT AREAS
- Sales to Target Achievement
- Sales to Last Year Over Achievement
- Average Dollar (to company standard)
- Items Per Sale (to company standard)
- Wages to Target (Budgeted Hours Achievement)
- Shrinkage (to company standard including administrative duties)
- Bag Checks conducted / Change room Number Tags utilised
- Floor Positions Apparent
- Visual Merchandise Standards (as per marketing department directives and Store evaluations)
- Implementation / compliance to all company directives / communications (as per National Head Office Departments, Cluster / Regional Manager, State Sales Team & National Retail Manager)

AREAS OF RESPONSIBILITIES

**Sales and Customer Service Performance Measured by**:

- Ensure customer satisfaction standards are being met; along with using the ally ‘Customer Service Standards’ policy.
- Provide customer service in order to maximise sales
- Ensure customer complaints and returns are handled professionally and in accordance with policy & procedure.
- Take ownership of sales results.
- Assist in identify areas of opportunity to improve customer satisfaction within your store.
- Ensure product knowledge is maintained.
- Develop & maintain relationships with key external parties i.e. centre management, centre security, couriers etc.
- Ensure floor positions (mobile radar’s) are

maintained.
- Ensure regular bag checks are conducted and changeroom number tags utilised by all team members.

**Assist Management Team with**:

- Monitoring sales against budget(s) any issues which maybe impacting sales.
- Maintain company standards in all statistical KPIs.
- Implementation of promotions/events instore.
- The achievement of
- Store budgets / Margins
- Statistical KPI’s
- Customer & Team feedback
- Cluster / Regional / VM Team / National Retail Manager Feedback
- Store Visit Checklist
- Internal Audit Reviews
- Point of Sale reports
- Mystery Shopper Reviews
- Regular bag checks performed / change room number tags used
- Participating in floor positions
- Product Knowledge maintained
- Professionalism maintained

Store Presentation and Visual Merchandising Performance Measured by:

- Ensure housekeeping & presentation standards are maintained.
- Merchandise the store in accordance with Visual Merchandise Instructions and directives.
- Maintain & monitor the standard of window, mannequins and all general displays.
- Ensure sell through merchandise is conducted.
- Ensure front hanging stock is rotated on a regular basis.
- Ensure new product arrivals are front faced & given priority.
- Ensure company top sellers report is utilised.
- Customer & Team feedback
- Regional / FT Feedback
- Store Visit checklists
- Internal Audit Reviews
- Mystery Shopper Reviews

**Team Performance Performance Measured by**:

- Participate in the orientation of new Team Members in accordance with Company guidelines.
- Participate in any required training / workshops / meetings that may be held outside of trading hours.
- Assist in the communication of business goals / strategies and directives to the team.
- Assist in building a cohesive team environment, encourage networking & co-operation with other ally stores.
- Personal presentation and dress standards are adhered to.
- Ensure open lines of communication are maintained with the Store Team and National Head Office Team Members.
- Morale and motivation of team (low turnover).
- Team behaviour reflects the philosophy and values of the company.
- Customer Service / Team Feedback.
- Management Reports
- Mystery Shopper Reviews.

**Cost and Expenses Performance Measured by**:

- Adhere to store rostered hours in accordance with budgets &/or direction from Head Office.
- Implement company approved p