Operational Excellence Coach

**About the Role**
We are recruiting for an excellent new opportunity within our Group Operations department By joining the team as an Operations Excellence Coach, you will have the opportunity to support process transformation and the continued focus on operational excellence maturity across Group Operations and the broader organisation.

Key Responsibilities:

- Coach, mentor and advise teams in best practice ways of working methodology and assisting with the enhancement of operational rhythms
- Guide teams in using and sharing data to improve outcomes, delivery, organisational support and benefit realisation
- Guide teams in removing impediments, finding agreement and resolving conflicts
- Coach individuals at all levels of the organisation including leaders focused on driving continuous improvement in their approach to data driven interventions and key operating rhythm objectives
- Build long lasting relationships with key senior stakeholders (from across the business including: senior leaders, external vendors, Consultants etc)
- Report and present back to senior leadership groups and aligned committees
- Lead consistent reviews on best practice ways of working methodology
- Proactively assist in the implementation of process improvements and initiatives in line with the Group Process Optimisation strategy
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
To be successful in this role, you will demonstrate the following abilities:

- Minimum of 5 years’ experience in the financial industry, preferably in a banking environment
- Ability to lead cross functional work groups and problem solve with a variety of internal and external stakeholders.
- Experience in coaching and mentoring teams to achieve objectives
- Experience in the facilitation and delivery of an operational methodology
- Excellent verbal and written communication skills
- Strong organisational and project management skills

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01654