Employment Coach

**About the role**

Family Services Australia is seeking motivated and energetic team members who are committed to delivering individualized and person-centered employment support services to our Workforce Australia participant. Roles are available at Redbank Plains, Lowood and Fernvale.

Our diverse team comes from a range of backgrounds, and we are looking for people who have the life experience to look beyond the resume and connect with employers to build sustainable outcomes for our participants.

Key accountabilities include:

- Build and foster strong relationships with Employers, Community Groups, Health Care Professionals and Advocacy Groups to ensure that participant receive high quality holistic support.
- Negotiate and develop individually tailored employment pathway plan with participants, that maximize their independence, employment, social and life skills.
- Engage, prepare, and address jobseeker vocational barriers to employment by negotiating education, training and work experience activities in order to meet the skill shortages and local labour market opportunities.
- Support the brokerage of job placements and post-employment support to enable participants to achieve sustainable long-term employment.

**Skills and experience / essential criteria**
- Minimum of 1-3 years’ experience in employment support services or related mental health/community sector.
- An understanding of the issues/challenges facing participants and employers
- Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
- Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
- Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
- Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.

**Benefits**
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free;
- Company mobile phone and laptop;
- Professional, community-focused and person-centered team culture;
- Annual Training, Learning and Development Plan;
- Access to a Wellness Warrior Program (WWP) and Employee Assistance Program (EAP);
- Paid Annual Family Days at Easter and Christmas; and
- Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

**About the business**

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.