Case Manager

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:

- **Grow with GB Industry leader in providing career development opportunities**:

- **Flexible and hybrid working arrangements including Work from Home**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

**About the Role**

As a Case Manager you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.

Our Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, arting a career in inurance, a new challenge, or you simply want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility, learning and career growth.

**How you'll make an impact**:
**Your responsibilities will include**:

- Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
- Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
- Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
- Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
- Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
- Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
- Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

**About you**:
**What are we looking for?**
- Previous working experience in a customer service-based role, especially in fields/roles specialising in (but not limited to) hospitality, retail, employment services, rehabilitation, mental health, social work or health & safety
- Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
- Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
- Resilience
- Exceptional time management and organisational skills and the ability to prioritise your tasks
- Excellent communication and interpersonal skills, and a team-player attitude

**What we can offer you**:

- In team capability experts and a tailored training program to set you up for success
- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Opportunities for ongoing education and development
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more

**To apply**

If you think you can make a positive difference to our business, we want to hear from you today

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To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benef