Customer Service Representative
2 weeks ago
Flexible working/HYBRID available
- On-Going support and training
- Two Customer Centric people required
It's All About the Company:
Be a part of leading the charge towards a trusted digital world. This global cybersecurity company has a presence in over 45 countries and possesses the ability to serve customers across 170 countries. Combining local insights with the strength of a unified global organisation they are leading the way in cyber defense. Their commitment to excellence is reflected in their best-in-class vendor portfolio as they aim to provide optimal service to their clients, advance in a thriving digital landscape, contribute to a prosperous digital world, and empower their people to reach their full potential.
It's All About the Role:
As a pivotal member of this team, the Customer Service Representative holds a crucial position at the core of their sales function. Reporting to the CSR Team Leader, your responsibilities include monitoring and promptly addressing incoming quote requests with impeccable attention to detail. You will validate purchase orders against quotes, support the CSR Team Leader in handling escalations and issue resolutions, and contribute collaboratively to the team's success. Your role involves following established processes and procedures, utilising company systems efficiently, and ensuring the timely provision of information. If you thrive in a dynamic environment, have prior customer service or inside sales experience, and possess strong communication skills, this role offers an exciting opportunity to be part of a global cybersecurity leader.
It's All About You:
You will bring prior experience in customer service or inside sales, coupled with familiarity with sales quoting and related software/systems. Your strength lies in delivering exceptional customer service, showcasing a keen eye for detail, and demonstrating excellent written and verbal communication skills. You'll be an integral part of a dynamic team, capable of working both independently and collaboratively. If you have an appetite for learning and a passion for the IT industry, this company offers an enriching environment for your professional growth.
Job ID #2168
2168
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