Tennis World

Join a passionate team and become part of a fun and inclusive culture
- Help deliver a great customer experience to grow the sport of tennis
- Work in a collaborative environment where you can partner with others & share your ideas

About Tennis World

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for a Customer Service Officer to join our team at Canberra Tennis Centre.

This position is responsible for providing friendly, professional and efficient customer service to Tennis World members, coaching students and customers at our Canberra venue. Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise and café. The Tennis World team ensure that all these facets are delivered to the highest levels of customer service and efficiency.

About the role
- Reporting into the _
- Tennis World - Centre Manager - ACT_
- , in this role you will:_
- Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop
- Contact members to assist with research and data collection, and complete general administration and data entry tasks
- Proactively promote key messages and initiatives as directed whilst also providing administration and customer support to Coaching, Social Leagues and Tournaments
- Liaise with reporting Manager with regards to customer and/or facility related issues

About you
- What you will bring to the role:_
- Previous experience providing exceptional customer service
- A basic understanding of the sport of tennis (highly regarded)
- Flexibility in regard to hours available to work (Weekends and late nights)
- Experience with the use of Point of Sales systems and cash handling
- Strong organisational skills and attention to detail, as well as a ‘can do’ attitude
- The ability to work effectively in a team environment
- Food & Beverage Qualifications (highly regarded)
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What’s in it for you?
- Career development with a range of formal education and on the job training opportunities
- Monthly health & wellbeing activities through our Serving Your Health program
- Onsite tennis facilities and gym
- A range of discounts from our sponsorship partners

To Apply
- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

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