Best Care Coordinator

Requisition No: 4340
- Executive Division: Nursing & Midwifery
- Division: Best Care Governance and Support
- Program: Best Care Governance and Support
- Department: BCGS - Operations
- Enterprise Agreement: Allied Health Professionals (Victorian Public Sect
- Job Function: Allied Health Professionals
- Project:
**Best Care Coordinator (Quality Partner)**
- **Location**: Various
- **Employment Type**: Full-Time/Part-Time

**About the role**

Western Heath's Best Care Governance and Support Division is seeking highly motivated and dynamic individuals to join the team in the role of a Best Care Coordinator (previously Quality Partner).

The Best Care Coordinator works collaboratively with senior managers, clinical and non-clinical staff, and consumers to support an effective, co-ordinated, organisation-wide approach to quality system development and implementation.

**Key responsibilities**:
The primary focus of this work can be summarised under the following headings:

- Patient safety
- Patient feedback
- Quality system capability
- NSQHS and other designated standard support
- Clinical practice improvement

The Best Care Coordinator plays a role in ensuring that Western Health's approach to quality improvement remains contemporary, focused and based on the best available evidence.

**About you**:

- Experience and success in a similar role
- Report writing skills
- Excellent organisational skills
- Well-developed interpersonal skills and high-level communication skills with a collaborative and consultative approach
- Ability to work collaboratively as part of a multi-disciplinary team
- Commitment to high quality, person-centred, co-ordinated, right and safe patient care

Position Description

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.

**Ready to make an impact?**

If you’re passionate and committed to providing high quality care that is person-centred, co-ordinated, right and safe, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying._

**Closing date: 17 June 2025.**

**Enquiries**:For further information about this role, contact Belinda Bisignano - Best Care Operations Manager via 0403 986 391.

Western Health is committed to providing a safe environment for the children and young people who are involved in our