Front of House Lead

**ABOUT US**
We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.

**ABOUT THE ROLE**

At The Beckley, our in-house café, our vision is bold — to be the best workplace café in the world.

Driven by customer obsession, an innovative food and beverage offering and a commitment to excellence in execution, our team delivers more than just meals. From chef-prepared dishes and premium cabinet selections to expertly crafted barista coffee, everything we do is to make our customer’s day.

We serve the Cotton On crew with purpose and pride — because every bite matters, every cup fuels greatness and every moment counts.

We have an opportunity to join The Beckley team as a Front of House Lead on a maternity leave contract until Feb 2026.

Key responsibilities in this role include:

- Lead day-to-day operations of The Beckley café to ensure a high-quality, efficient, and welcoming customer experience.
- Maintain exceptional standards across beverage, cabinet, snack bar, dining, and front-of-house presentation.
- Bring energy, pace, and a never-stop-moving mindset to create a dynamic and inviting atmosphere.
- Foster genuine connections with customers - know their stories, not just their coffee orders.
- Stay customer-obsessed: seek and respond to feedback, anticipate needs, and always seeking Ever Better
- Partner with the Head Chef and Kitchen team to deliver seamless daily service and internal event catering.
- Oversee consumable ordering, roster planning, and wage control.
- Track and report on weekly/monthly budgets; deliver to commercial goals across sales, wages, and consumables.
- Continuously improve café operations, finding smarter, more engaging ways to deliver great service.

**SKILLS & EXPERIENCE**
- Demonstrated experience leading a team in a similar Front of House Lead / café role
- Customer obsessed and high energy - loves to be on the move
- Able to optimistically manage feedback effectively and problem solve
- Loves coffee and loves making it
- Continually driving an elevated café experience through engagement and innovative ideas
- Stock control management
- Strong commitment to safety and compliance
- Problem solving skills, including the ability to adapt to a dynamic and ever-better environment
- Outstanding interpersonal and communication skills, with the ability confidently communicate with all levels of stakeholders
- Proven planning, organisational and time management skills to adhere to timelines

**OUR CULTURE**

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

- No late nights or weekends required; our café is open Monday to Friday meaning more time to spend doing what you enjoy

50% team member discount off all brands (excl. Ceres Life which is 30% off)
A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)
A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
Competitive salary packaging - ensuring we are constantly benchmarking to industry.
On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.
- At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed