Unify Complex Team Lead

Primary Location

Brisbane - Kingsgate
Job Description Summary

Key Responsibilities
- Assist the WOC Schedulers to optimise, as required, the daily Simplex and
- Complex Work Order dispatch process and ensure nbn’s OTD Schedule is
- fulfilled.
- Responsible for managing the WOC Schedulers ensuring daily dispatch of
- Simplex and Complex Work Orders to the Contractor’s field workforce,
- including daily jeopardy management in accordance with the Unify Interactions
- Manual and to satisfy the relevant Performance Metrics and KPIs.
- Responsible for the WOC Scheduler to manage the Contractor’s daily
- workforce commitments including:

- The dispatch of Simplex Work and Complex Orders to its field
- workforce in accordance with nbn’s OTD Schedule
- Management of OTD Schedule changes
- Provision of daily Work Order support including extensions of time and
- re-scheduling
- Daily jeopardy management to meet nbn’s operational requirements
- And any other requirements set out in the Unify Interactions Manual
- Day to day scheduling including forecasting workloads up to 1 Month ahead
- across multiple projects and to ensure that Tickets of Work match with the
- resource allocated and are realistic and achievable
- Develop strong relationships with project team and field teams to ensure
- successful delivery of all Tickets of Work
- Review the status of Tickets of Work on a regular basis to ensure that activities
- are completed on time; develop contingency plans and implement corrective
- actions to deal with performance deviations
- Training and Assisting of the WOC Schedulers with any requirements on
- Lendlease and NBN TOW Systems

This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement

About You

You will also have:

- Certificate in Telecommunications
- Current Drivers Licence
- Intermediate knowledge Microsoft Word, Excel PowerPoint & Outlook;
- Previous Experience in People Management
- Previous Experience in Telecommunications industry

In return for your commitment, we will support you to achieve your personal best, enrich your career and work as a team to create positive legacies you can all be proud of.

What We Offer:

- Excellent work conditions
- Friendly and supportive team structure
- Company Discounts
- Opportunity for career and personal development within the company

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities.

We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.

Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
About the Role

An exciting opportunity has arisen for a Unify Complex Team Leader to join Service Stream in our Telecommunications / NBN division, based in Kingsgate, Brisbane.
Department

Administration

How to Apply