Gaming Attendant

2 weeks ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Gaming Attendant, reporting to the Gaming Services Supervisor or Assistant Gaming Manager, you will be responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests. This is a great opportunity to showcase your skills and thrive in the Electronic Gaming team.

**A few of your responsibilities**:

- Meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them
- Develop and maintain relationships with customers to achieve established service standards and repeat business
- Ensure that gaming areas are consistently clean, organised, and well-maintained
- Monitor gaming activities are compliant with our establishment's policies
- Promote and provide feedback on all customer and guest related service programs

**What we are looking for**:

- Must be able to work on a rotating roster including late nights and public holidays
- Experience in a guest service-related field
- Excellent verbal and written communication skills
- Computer literacy essential

**About you**:
With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Electronic Gaming Team up for success.

Your role will be pivotal in shaping the success of our Electronic Gaming Team at The Star.

**What can we offer you**
- Supportive leadership team
- Up to 30% Discounts across award-winning restaurants and accommodation
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Uniform laundered and ready for you daily on property

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our Culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**
Click on the link below to make your next career move with The Star.

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