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Customer Banking Specialist Relief
2 weeks ago
**We are looking for a full time Customer Banking Specialist to work between our multichannel Jurien Bay and Dalwallinu branches**
**What is a Multi Channel Branch?**
Our branches serve customers through a variety of different means.
On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvementBe provided with continuous training and development to support your career aspirations
**We’re interested in hearing from people who have**:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal orientedAn ability to work collaboratively as a team to deliver a seamless customer experience
- Aboriginal &/or Torres Strait Islander people encouraged to apply _
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Advertising End Date: 04/02/2025
