Memorial Consultant

2 weeks ago

Sydney Western Suburbs, Australia Invocare Full time

**About the role**:
The Multicultural Unit is seeking a Memorial Consultant at our Minchinbury location with a strong community profile and network in the community to provide service to families in anticipation or at the time of need for memorialization of their loved ones.

Being the first point of contact for families and the community, you will be responsible for delivering exceptional customer service and sales by being the expert on our sites, products and services.

The role will require you to work with families in organising cremation and memorialisation for their loved one. As such, it is ESSENTIAL that you are comfortable with discussing products and services to this end.

You will be responsible for:

- Sales of cremation and burial sites, products and services whilst respecting individual family's needs and wishes
- Presenting product and service options to clients with sensitivity and to achieve sales targets and expectations
- Providing exceptional customer service by responding to general enquiries in the park such as memorial look-ups, raising work orders for maintenance of sites and at all levels of contact with external and internal customers, by telephone and face-to-face

Your continued success will be achieved through extensive networking within the Chinese community and by making direct contact and reaching out to potential clients.

**About you**:
With previous experience and a demonstrable record of success you will also have;
- Strong marketing and networking ability
- Excellent written and oral communication skills and ability to display compassion and empathy
- Fluency in Mandarin/Cantonese and English
- An ability to conduct training sessions for small groups
- Good computer literacy skills
- An appreciation of the sensitive nature of a sales program in the cemetery/crematoria industry
- Ability to remain confidential and discrete
- A smart and commercial approach

**A little bit about us**

Invocare is an ASX listed company and an industry leader operating funeral homes, cemeteries and crematoria across Australia, New Zealand and Singapore. We are committed to the delivery of customer service to our clients.

**What we offer**

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. We offer you a positive and social workplace where emphasis is placed on ensuring employees feels valued and cared for. In addition, our staff enjoy:

- A competitive pay rate
- Birthday leave
- Discounts for health care and retail providers
- Free access Employee Assistant Program
- Opportunity to buy shares in our company

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