Female Concierge East Suburb

5 days ago

Glen Waverley, Australia MKS Full time

Responsibilities
- Greet guests and visitors warmly and make them feel welcome and attended
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Receive and redirect mail, phone calls, packages, etc
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
- Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
- Maintain inventory of supplies and order new stock as needed

Qualifications required for the position
- 1+ years of previous customer service experience
- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Competent working with Microsoft Office suite, including Word, Outlook and Excel
- Possess a positive attitude and be willing to work as part of a team
- Ability to speak Mandarin is absolutely necessary
- Willing to work irregular shifts and weekends

**Job Types**: Permanent, Casual

**Salary**: $25.00 - $38.00 per hour

Schedule:

- Shift work

Ability to commute/relocate:

- Glen Waverley, VIC 3150: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

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