Participant Support Officer

5 days ago

Chermside, Australia Talent International Full time

**Job Details**:
**Location**

Chermside

**Salary**

Up to AU$37.36 per hour

**Job Type**

Full Time

**Ref**

BBBH102717_1686454904

**Contact**

Liam Lasslett

**Posted**

about 3 hours ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Project Officers to join the National Service Delivery Branch is assisting with delivering high a quality of Customer Service to Participants of the Scheme.

Labour Hire hourly rate contract spanning 12 months with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Chermside QLD location.

**About the role**

The APS3 Support Officer is a team membership position and is responsible for setting priorities and
positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including
some basic research and analysis activities

**Responsibilities will include**
- Managing and resolving participant matters by actioning planning tasks as per the relevant Act
- Providing counter/reception support for the local office including participant enquiries in the self-help
- kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate
- government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are
- accessible for participants
- Undertaking research and investigation activities and preparing associated reports and
- correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the Business systems

**About you**
- ** Australian citizenship is a requirement to be eligible for this position**:

- Excellent attention to detail
- Highly proficient written & verbal communication skills
- Strong business acumen

**APPLY

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