Assistant Store Manager

Fort Knox Self Storage is seeking an enthusiastic, experienced Assistant Site Managers to join our West Melbourne team
- **Are you passionate about customer service?**:

- **Are you looking for opportunities for career development and growth.**:

- **Do you want a job that offers a lot of variety?**:

- **Desirable work hours - No extended trading, nights, Sundays or Public Holidays.**

To succeed in this role, you will be passionate about delivering superior customer service and, and motivated by achieving sales targets and KPIs.

**About Fort Knox Self Storage**:
With over 27 years in the Self-Storage business, our team of storage experts have the knowledge and experience required to deliver superior storage services across Melbourne. At Fort Knox, we believe in the potential of our people and their ability to achieve greatness. As an Assistant Site Manager, you will be a vital part of our dynamic team from day one. We are committed to providing you with training and development opportunities to empower you to excel in your role and contribute to our collective success.

**Responsibilities**:
As an Assistant Site Manager, you will be responsible for working alongside the Site Manager in overseeing and managing all aspects of the day to day running of the site.

**Sales & Customer Service**: Fort Knox Self Storage Assistant Site Managers lead and support our storage experts to ensure they offer superior storage solutions that are easy for our customers.

**Team Collaboration**: Work closely with your team to align goals and synergy to achieve business goals and revenue targets.

**Team Development**: Coach, train, develop and provide support to sales team.

**Customer Centric**: Foster strong relationships with our customers addressing their needs promptly to enhance satisfaction and loyalty.

**Debt Management**: Review bad debtors for your facility and initiate follow-up actions. Ensure compliance with legal requirements and company standards for delinquent accounts and lien proceedings.

**Reporting and Documentation**: Assist the Site Manager in providing weekly/monthly reports on sales to your Area Manager. Compile and maintain necessary documentation, including but not limited to customer data and compliance materials.

**Site Presentation**:You need to have enthusiasm and take pride in housekeeping standards and site presentation.

**Skills and Experience**:

- 2+ years’ experience a retail sale, estate agent team or like environment. (previous assistant manager experience is preferred but not essential).
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Effective communication and collaboration skills
- Inspirational leadership with the ability to work well within a team.
- Ability to take direction, have initiative & a strong work ethic.
- Customer centric and naturally lead by example embracing our values and standards in our brand.
- Current driver license and own car.

**Benefits of being part of the Fort Knox Team**:

- Rewards and recognition through a competitive salary package, monthly bonus program, and incentives
- Opportunities for professional development and growth.
- Generous Staff Discount on Storage Facilities & Merchandise.
- Onsite Parking.
- Your Birthday off
- Community leave incentives.

Fort Knox Self Storage is committed to building a diverse and inclusive environment for everyone. We value the unique backgrounds, experiences, and contributions that each person brings to our business. We provide equal opportunities to all employees and applicants and encourage all qualified applicants from different backgrounds, ethnicity, faith, sexual orientation, and abilities, to apply.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

**How to Apply**

**We look forward to hearing from you.**

**Salary**: $50,000.00 - $55,815.00 per year

**Benefits**:

- Employee discount
- Paid volunteer leave

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person