Retail Training Manager

**ABOUT US**

We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together **.**

**ABOUT THE ROLE**

As the Retail Training Manager for Cotton On Brands Globally, you’ll lead the design, delivery, and embedment of impactful, scalable training programs that elevate team performance and customer experience. Ensure retail teams are armed with the right skills, tools, and knowledge to excel—driving operational excellence and continuous improvement across markets.
- Drive operational excellence in the execution of frameworks, identifying and closing gaps where needed
- Develop and deliver job-specific training (e.g., Customer Service, retail tech, wages, onboarding, and “how we do retail”). Monitor and evaluate training effectiveness using feedback and dataAct as the key contact for retail training across markets, supporting the rollout and embedding of learning programs

**YOU ARE**

You’re a proactive, organised and influential Training Leader who thrives in fast-paced environments. You always find a way to get things done while keeping it simple and focused on the bigger picture. Your attention to detail allows you to juggle multiple tasks with ease and you’re comfortable using the latest tech to keep everything running smoothly. Building strong relationships across teams and approaching problems with genuine care comes naturally - retail experience is a big bonus

**OUR CULTURE**

We love big ideas and rolling up our sleeves to get the job done. We work hard - and together, we do great stuff. We’ve created an environment that thrives on creativity and self-expression, an environment we love showing up to. Every day.

Right from the get-go, our team have been like great mates to us - and you look after your mates, always. So, we care for our people at work and at home; 24/7. We’re all about supporting and empowering them to be the healthiest versions of themselves.

From the Cotton On Foundation, to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we’re all ultimately here to do.

**BENEFITS**

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands. ‍

A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)

A brand-new childcare centre onsite - incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door

️ The Beckley, our in-house café with chef prepared healthy meals, coffee, and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.

Flexible working - enabling you to find the right working rhythm to be at your best.

Competitive salary packaging - ensuring we are constantly benchmarking to industry.

On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.

An Employee Assistance Program for you and your family.

Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.

Team mingle celebrations, speaker’s series, surprise and delight moments - the magic happens when we get together.

Do you have a dog? Bring them into the office. We love them

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.