Store Manager

**Passionate about coffee and food? We're seeking an energetic Store Manager to lead our FreshPlus Café team at Lyell McEwin Hospital and deliver outstanding service every day**
- Lead a passionate team at our busiest café in our store network
- Full time role (Monday to Friday)
- Access to generous discounts on our products and with our retail partners

**About Food by WHSmith**

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. _We are driven by our core values:_**_ _**_Value our People, Drive for Results, Customer Focus, and Accountability. _These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results.

At Food by WHSmith, we believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you

**About the Role**

As a Store Manager you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars, alongside a passion for all things coffee

This is a full-time position offering consistent weekday hours (Monday to Friday, 8am - 4pm), with occasional flexibility required to support the needs of the business during peak periods.

Your responsibilities will include:

- Oversee all aspects of daily café operations, including staff management, stock control, and customer service.
- Open and close the store as required, following company process.
- Manage cash handling procedures, including secure counting and reconciliation during opening and closing shifts.
- Lead, manage, and motivate the store team to achieve performance targets and deliver exceptional customer service.
- Recruit, onboard, and train new team members, ensuring they are well-versed in store processes and procedures.
- Ensure a clean, safe, and welcoming café environment that reflects our brand values.
- Oversee administrative tasks, including rostering, to ensure efficient store operations.
- Regularly report store performance, operational issues, and feedback to the Area Manager.
- Communicate effectively with team members to ensure alignment with store goals and expectations.
- Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.
- Adhere to workplace health and safety guidelines, promoting best practices across the team.
- Minimum 2-3 years of experience in a management or supervisory role within a fast paced café or fast food restaurant environment.
- Completion of a Food Safety Supervisor course accredited in South Australia.
- Demonstrated ability to implement and monitor food safety plans (HACCP).
- Experienced in rostering and having a strong understanding of the Fast Food Industry Award (2020).
- Strong leadership and people management skills.
- Experience in managing stock levels, ordering supplies, and conducting regular stocktakes.
- Exceptional communication and organisational abilities.
- Strong focus on delivering high-quality service in a sensitive and diverse environment like a hospital.
- Ability to generate and interpret sales, labour, and inventory reports.
- Flexibility to work across weekdays, weekends, and peak trading periods.

**Why Join Us?**
- Fun, inclusive, and supportive team culture.
- Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
- Opportunity to grow and develop hospitality skills.
- Generous employee discounts across a range of our products and retail partners through our Beny app.
- Be part of a local café that values quality and community.

If this sounds like you, APPLY NOW and take the first step towards an exciting new career with WHSmith Australia

**Our Commitment to Diversity and Inclusion**
- **Please note, only shortlisted applicants will be contacted.