Village Coordinator

At our core, **RSL LifeCare**provides compassionate care and services to veterans and seniors living in our communities or receiving support at home. For over 100 years, we have proudly supported veterans and their families, and our vision of creating proud communities living their best lives remains central to all we do.

This is a unique opportunity to join a large, mission-driven organisation where your expertise and compassion will be valued and will make a meaningful difference to our resident's lives.

We're looking for a **Village Coordinator**to support the day-to-day operations of RSL LifeCare's Flagship facility RSL ANZAC Village in Narrabeen, on Sydney's stunning northern beaches. This role is all about enhancing the residents' experience through high-quality service, care, and community connection, while at the same time supporting the team to ensure that our legal obligations as a Village Operator are met. You will report directly to the Village Manager and be pivotal in your support of the Village management team.

**In your new role, you will**:

- Act as one of the first points of contact for residents
- Undertake administrative duties which will include, but are not limited to, document preparation, preparing PowerPoint presentations, collecting and analyzing statistics, supporting the onboarding, and exit processes for new and vacating residents
- Liaise with residents on more complex maintenance requests
- Liaise with residents & their families to engage with support services
- Assist in the organization of village events, activities, and communications
- Manage training requirements for team members & tracking compliance
- Provide reception desk coverage as needed
- Promote a safe, clean, and professional village environment including supporting the quarterly WHS Program
- Contribute to a positive workplace culture for residents, families, and colleagues

**Our expectation is that you will have**:

- Experience in a customer-facing role, ideally in retirement living, hospitality, or care services
- An ability to manage and resolve conflict in a timely and sensitive manner
- The ability to support residents from varying backgrounds
- Outstanding communication and interpersonal skills with an ability to work with all levels within an organization and a range of stakeholders
- Strong administration and computer skills (Word, Outlook, Excel, CRM/document management systems)
- Highly organised with great time management and the ability to juggle competing priorities
- Compassion, patience, and a genuine interest in our senior and veteran community
- Ability to work autonomously while being a collaborative team player
- Flexibility to support some after-hours events or activities when needed
- Have, or be prepared to gain, an understanding of aged care & veteran services and how to access them

**Benefits of working for RSL LifeCare**:

- Salary packaging benefits of up to $15,900 per year, helping you reduce taxable income through tax-free benefits like super contributions and car leasing
- Staff discounts at over 700 retail stores via Maxxia Rewards
- Leave loading (17.5% pay top-up on paid leave)
- Fitness Passport
- Opportunity to work alongside a passionate and supportive team dedicated to making a real difference
- Flexible hybrid model promoting a healthy work-life balance

**Our commitment to diversity**:
We are proud to stand for our unique values**:Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team**

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

**Location**:RL Narrabeen