Claims Implementation Lead, Group Insurance

**A new transformational adventure awaits you**

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

** Let’s create a brighter future together, let’s make a difference**

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Claims Implementation Lead, you will drive the on-time/successful rollout and delivery of the ART program of work. You’ll collaborate with cross-functional teams to deliver solutions that improve customer experience, operational efficiency, and compliance, helping build out an innovative and fit for purpose claims proposition for ART that aligns the aspirations of both organisations.

** Key Responsibilities**

- Project Leadership: Lead the planning, coordination, and execution of claims implementation projects, ensuring timely and effective delivery.
- Stakeholder Engagement: Work closely with claims, digital, operations, and business teams to gather requirements, address challenges, and align on project goals.
- Change Management: Develop and deliver change management strategies and training programs to ensure smooth adoption of new processes and systems.
- Process Improvement: Identify opportunities to optimize claims processes and support the delivery of innovative solutions.
- Quality & Compliance: Ensure all implementations meet regulatory, compliance, and Zurich’s quality standards.
- Communication: Provide clear, regular updates to stakeholders and leadership on project progress, risks, and outcomes.

** Important to your success - let’s grow together**

- Demonstrated success leading insurance or claims projects, with deep expertise in claims processes and systems.
- Exceptional leadership skills, able to drive change, engage diverse teams, and inspire your team to achieve both personal and business objectives.
- Excellent communication skills—you’re able to persuade, influence, and build rapport, while clearly sharing specialist knowledge to help others grow.
- Advanced problem-solving abilities to support sound recommendations and manage escalations effectively.
- A practical approach to understanding instructions, analysing issues, and providing clear, straightforward advice.
- Strong interpersonal skills, enabling you to build trust and maintain positive relationships at all levels, while demonstrating professionalism and customer focus.

** What’s in it for you**

- Opportunity to make a tangible impact on customer experience and business performance
- Collaborate with passionate, forward-thinking colleagues in a supportive environment
- Develop your project leadership and change management skills with a leading global insurer
- Play an integral part in delivering on Zurich’s #1 Enterprise priority

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
We plant a tree for every new employee.
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