Community Associate/corporate Concierge

3 days ago

Sydney, Australia The Work Project Full time

About the Role We are looking for an experienced Community Associate/Corporate Concierge who will be part of a team responsible for managing the daily operations of the operations team, ensuring excellent customer service, and maintaining a high level of members satisfaction. This full-time position is based in North Sydney or Sydney CBD and reports directly to the Community Manager Key Responsibilities: - Be the first and last point of contact for any members and visitors as the ambassador of The Work Project - Oversee the management of the front desk, including move-in/move-out processes - Ensure that the team provides exceptional customer service and meets members needs and requests. - Monitor members feedback and implement improvements to ensure high members satisfaction. - Collaborate with other departments to ensure smooth operations and member experiences - Assist in the sale of additional member services - Assist in events such as set-up, breakdown and F&B catering About you - Experienced in the flexible workspace and hospitality sector - Passionate in providing exceptional customer service experience - Good interpersonal skills in liaising with internal customers and external vendors - Meticulous, good initiatives at work and result oriented - Self-motivated, able to multi-task and adapt to changing priorities and duties - Basic experience in MS Words, Excel and Power point - Able to work in fast pace environment - A team player - All applicants must be Australian permanent resident or citizen. - Basic sales experience is preferred About The Work Project Award-Winning Workspaces: TWP creates beautifully crafted modern spaces, made flexible and modular to maximise your efficiency. It’s your office, not ours. Your space customized, your branding on the walls, your expansion catered for, your work culture, your rules. Premium Hospitality: Home felt hospitality, conceived by hoteliers, catered to meet your team need. Provide an elevated experience when hosting your team and visitors at any one of our award winning coworking space locations. Join us today and find out why we are recognised worldwide for the quality of work experience that we design and deliver. - 5 Most Beautiful Co-Working Spaces in the World by Forbes - 20 Best Co-Working Spaces Across the Globe" by Huffington Post - Top 5 Co-Working Spaces in Hong Kong" by South China Morning Post - Awarded numerous design awards including Gold in A' Global Design Award & Competition - Perspective A&D Trophy Awards Schedule: - 8 hour shift Work Location: In person

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