Technical Product Manager, Payments Infrastructure

**Company Description** Who we are**:
Founded in 2013, Ignition is the **leading revenue generation platform for accounting and professional services businesses** to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

**Company Values**:

- We are better everyday
- We work without ego
- We are smarter together
- We hero our customer

**Role location**:
**Job Description** About the role**:
Ignition is seeking a **Technical Product Manager (TPM)**, reporting to SVP, Product to lead our **Payments Infrastructure** team, the platform layer that powers how service businesses get paid through Ignition.

This team is responsible for the **underlying systems, integrations, and operational frameworks** that enable payments across all Ignition products. That includes our connections with **Stripe**, fraud and risk management capabilities, settlement and reconciliation systems, and the APIs and platform services that other teams build on top of.

In this role, you’ll act as the **bridge between product teams, engineering, and external partners**, ensuring Ignition’s payments platform is reliable, scalable, compliant, and flexible enough to support innovation across the company.

You’ll balance **strong technical understanding** with product discipline: aligning infrastructure investments to business priorities, translating cross-team dependencies into clear roadmaps, and driving consistent execution quality.

**Why This Role Matters**:
Ignition is scaling fast, and our success depends on a payments foundation that’s as reliable as it is adaptable.

This role will define how Ignition’s payments infrastructure evolves — shaping integrations with Stripe, partnering with Risk and Engineering on fraud and compliance, and enabling every product team to build confidently on top of a stable, performant platform.

Your work will ensure we can **innovate faster, operate safer, and deliver seamless payment experiences to thousands of customers globally**.

**What your day to day will look like**:

- ** Own the Payments Infrastructure roadmap**:Define and prioritize initiatives that strengthen our payment foundations, including Stripe integration, fraud and risk systems, transaction processing, and reporting pipelines.
- ** Partner with Engineering to evolve our platform architecture**:Ensure our payments infrastructure is designed for scalability, resilience, and global expansion.
- ** Be the primary liaison with Stripe and other external providers**:Manage the technical relationship, stay ahead of API and policy changes, and coordinate testing, rollouts, and compliance requirements.
- ** Collaborate with the Fraud and Risk Operations teams**:Define requirements for monitoring, detection, and prevention systems; ensure alignment with compliance and financial operations goals.
- ** Coordinate cross-team dependencies**: Work with other product teams to understand their payments feature needs, translate them into platform requirements, and ensure timely delivery and prioritization.
- ** Define and track metrics for platform health**:Monitor key indicators like uptime, transaction success rate, latency, and operational costs; partner with Engineering to maintain a data-driven improvement loop.
- ** Drive clarity across technical and non-technical audiences**: Communicate platform decisions, trade-offs, and priorities transparently across the organization.
- ** Ensure compliance and scalability**: Partner with Legal, Finance, and external partners to ensure adherence to regulatory and security requirements across geographies.
- ** Champion first-principles problem solving and continuous learning**:Use experimentation and analysis to guide infrastructure evolution and measure impact.

**Qualifications** What you need to succeed**:

- ** 3+ years of product management experience**, including **1+ years as a Technical or Platform PM** working on infrastructure, APIs, or systems at scale.
- Strong technical understanding of **payment rails, third-party payment processors (e.g., Stripe, Adyen), and fraud/risk systems.**:

- Experience working closely with **engineering teams on architecture, system design, and integration planning.**:

- Proven ability to manage **cross-team dependencies and platform roadmaps**, balancing stakeholder needs with technical constraints.
- Exceptional collaboration and communication skills; comfortable translating between business, technical, and partner audiences.
- Analytical and data-dr