Admin & Customer Relations Officer

1 week ago

Woolloomooloo, Australia Braust Pty Ltd TAs SalDoce Fine Foods Full time

SalDoce Fine Foods is seeking Admin & Customer Relations Officer to join our team and contribute to our innovative and growth-driven culture. This role focuses on managing internal sales, strengthening relationships with key stakeholders—including customers and suppliers—and ensuring smooth logístical operations.

**About Us**

SalDoce Fine Foods offers a diverse and healthy range of allergy and gluten free baking mixes, including breads, cakes, pancakes, muffins, and pizza. Our products are stocked by **Woolworths, ALDI, IGAs, wholesalers**, and exported to more than **20 countries** worldwide.

**Key Responsibilities includes the following but not limited to**:
**Sales & Customer Relations**
- Manage the sales order process, including receiving, processing, and executing orders.
- Organize deliveries and liaise with warehouses, manufacturers, and logistics providers to ensure timely dispatch.
- Address customer queries, process orders, and support the sales team with market insights and data analysis.
- Identify new e-commerce prospects and analyse competitive activities to develop proactive sales strategies.

**Logistics & 3PL Management**
- Oversee inventory with third-party logistics (3PL) providers, aligning stock records and availability.
- Coordinate with warehouses and manufacturers to ensure stock replenishment and order fulfillment.
- Manage export logistics, including documentation and freight coordination for various international markets.

**General Administration**
- Coordinate and facilitate weekly and monthly team meetings.
- Handle customer complaints efficiently and professionally.
- Maintain office stock and supplies to ensure smooth daily operations.
- Prepare and submit timely reports, presentations, and proposals as required.
- Ensure compliance with company policies and operational procedures.

**Required Skills & Experience**
- Proven experience as an office sales administrator, customer service officer, or logistics coordinator.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Excellent organizational and leadership abilities to manage multiple tasks efficiently.
- High attention to detail and ability to learn in a fast-paced, agile environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint) and office management software (ERP systems).

Pay: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Fixed shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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