General Manager

**About our home**

Bupa Ashbury is a modern care home set in the beautiful Inner West of Sydney, 30 mins from the CBD with public transport nearby. It consists of 50 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**About our General Manager role**:

- As a General Manager, you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams.
- A genuine purpose at work is something that transcends words. Something you have to live, experience and bring to life every day. Right now, you can be at the heart of a movement following world’s best practices to improve the quality and rise to the challenges of enriching the lives of our society’s most vulnerable. You will play a pivotal part in our person-centred approach driving our purpose to help people live longer, healthier, happier lives and making a better world

**What's in it for you? Well, we have a range of benefits including**:

- A competitive salary and bonuses
- Discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks allowing you to get involved in an area you are passionate about, have your voice heard and most importantly, be you

**But perhaps just as important though, is knowing the difference you make, every day, to our residents' lives Just imagine the impact you could make**

**In this role, you will have the opportunity to**:

- Create a positive and engaged culture in your Care Home for all employees to thrive in.
- Provide strong leadership underpinned by Bupa’s Values to ensure your team is supported to perform at their best
- Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
- Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
- Ensure Aged Care Standards are embedded within the Home
- Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
- Deliver required commercial outcomes

**To be successful in the role, it is likely you will have**:

- Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
- Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
- Has developed or driven continuous improvement efforts in large organisational settings.
- Experience leading others through high-pressure situations or adversity.
- Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
- Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
- A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

**Culture**
- We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.