Roadside Assistance Consultant

**Roadside Assistance Consultant**
**(**
**Job Number**:
**2200016J**
**)**

**Description**

**Roadside Assistance Consultant**

**About the role**

The assistance team at RACQ are looking for motivated and passionate individuals to join their contact centre. We currently have both part time and full time shifts available.
- Part time, 30 hours per week across 5 days
- Part time, 25 hours per week across 5 days
- Full time, 38 hours per week across 5 days
- Day roster working between the hours of 5:00am to 7:00pm
- Monday to Sunday - working two weekends in every four
- Positions commencing 26th September

In this role you will take inbound calls from our members who have broken down on the roadside and require assistance in their hour of need. Working quickly, and often under pressure, you will determine the members location, input data into our database and ensure membership details are current and accurate. Your calm and professional customer service approach will provide reassurance to our members who are often in dangerous or stressful situations.
- Take inbound calls from members in their time of need
- Ensure Members’ personal and vehicle details are accurately updated in the database
- Adherence to RACQ and Contact Centre policies and procedures
- Provide Members with information, such as entitlements, benefits, and other suitable options
- Work in a supportive and structured call centre environment

**About you**
- Customer service experience
- Strong listening, problem solving and communication skills
- Good technology skills with quick and accurate data entry
- Resilient, goal orientated and enjoy working in a structured environment

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113