Medical Receptionist

7 days ago

Ringwood, Australia HealthcareLink Full time

**The Role**

A well-established family medical centre located within a Shopping Centre east of Melbourne CBD is seeking an experienced Medical receptionist to join their team urgently

**You will make an impact by**:

- Providing genuine, patient centered customer service
- Displaying well developed organisational skills with an innovative & pro-active approach to customer care
- Role-modeling empathy to patients and their families
- Establishing and delivering on priorities and without direct supervision
- Striving to consistently improve service delivery

**Essential Requirements**
- Well presented, friendly, organised and reliable, with accuracy and excellent attention to detail
- Be adaptable and enjoy working for a variety of medical specialities in a busy practice
- Previous medical receptionist experience highly regarded
- Be empathetic to patients and their families
- Excellent communication and interpersonal skills, including an ability to communicate sensitively and effectively with patients with a caring attitude
- Ability to multitask and work well under pressure
- Sound computer skills and experience with Best Practice or another clinical software package
- You will have a demonstrated understanding of common health issues

**Responsibilities include**:

- Front desk administration (answering phones, making appointments, processing claims and payments)
- Liaise with patients and their families, GPs, other health professionals and their staff in a compassionate manner
- Scanning and updating all patient-related correspondence and results
- All general reception, administrative and medical support duties as required
- Provide ongoing support to GP and practice nurse as required
- Be a friendly point of contact between patients and the internal clinical team
- Ability to work independently and as a tea**m**

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