Fas Contact Centre Officer

1 week ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Utilise your Administrative expertise to provide support and advice to the Financial Assistance Scheme**:

- **A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service for 18 months**:

- **VPS Grade 3: $76,817 -$93,275 plus superannuation.**

**About the Business Unit**:
This is an exciting opportunity to deliver a major new initiative for victims of crime. The Financial Assistance Scheme (FAS) is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022, the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, inclusive and culturally safe.

**About the Role**:
Reporting to the FAS Contact Centre Supervisor you will be responsible for responding to FAS enquiries. You will communicate with victims and provide responses and referrals in a confidential and sensitive manner.

Some of your duties will include:

- Providing information and authoritative advice on the Financial Assistance Scheme, acting as the first point of contact for FAS enquiries by responding to calls and written enquiries, from victims and service providers
- Providing up-to-date advice on victim financial entitlements and referral pathways to victims of crime
- Conveying financial assistance information clearly and accurately, responding to clients, stakeholders, and team members in a professional, sensitive, victim-focused, and culturally safe manner.

To learn more about this role before applying, please read the attached position description.

**About You**:

- Experience in the delivery of victim support services or similar services working with people affected by trauma
- Experience responding to and communicating with victim/survivors in a sensitive, respectful, and empathetic manner
- Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
- Qualifications/Requirements:_
- A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.

To learn more about the Technical Expertise you will require before applying, please read the attached position description.

**How to Apply**:
**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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