Restaurant Supervisor

2 weeks ago

Carlton, Australia MS FRANKIE Full time

**Venue Supervisor - Carlton**

At Ms Frankie, we’re passionate about delivering a casual yet attentive dining experience through simple, honest, and traditional food that brings people together. We share our family’s heritage by focusing on epic food, epic service, and an epic vibe.

We’re looking for a driven and motivated individual who can support the team in delivering exceptional service, managing day-to-day operations, and creating unforgettable guest experiences.

**As a Venue Supervisor, you’ll**:

- Support the day-to-day operations of the restaurant floor.
- Train and develop FOH and bar staff to deliver exceptional service.
- Manage reservations and respond promptly to customer inquiries.
- Collaborate with the kitchen team to ensure seamless service.
- Monitor and maintain stock levels for smooth operations.
- Implement and uphold Ms Frankie’s brand standards and 'Playbook'.
- Assist with large group bookings and events.
- Actively contribute to achieving venue sales targets.

**We’re looking for someone who has**:

- Minimum 2 years’ experience in hospitality and at least 1 year in a supervisory role or higher.
- Proven leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Intermediate knowledge of wine and cocktails.
- A positive, energetic, and can-do attitude.
- The ability to thrive in a fast-paced environment and adapt to changing priorities.

**The Reward**
- Training and mentorship from our strongest leaders to elevate your career in hospitality.
- A competitive salary based on experience.
- Opportunities for growth and development within The Ms Frankie Group.
- Discounts at all Group venues.

If you're passionate about hospitality and ready to take the next step in your career, we want to hear from you

**Job Types**: Full-time, Casual

Pay: $53,502.57 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Every weekend

Supplementary Pay:

- Overtime pay
- Tips

Work Location: In person

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