Guest Service Agent
24 hours ago
**About us...**
The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, this true hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.
Being part of Mantra Sharks is about being part of one of the Gold Coast’s premier hospitality and sporting venues. Southport Sharks is home to multiple dining outlets, event spaces, and fitness facilities, all powered by a dedicated team who love what they do.
**What are the perks...**
- Food & Beverage Discounts
- Accor Accommodation Discounts
- Free Gym Membership
- Free Parking
**About the Role **
- Provide exceptional service during check-in, check-out and throughout the guest stay.
- Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.
- Maintain accurate payment handling and compliance with hotel policies.
- Process and confirm guest room reservations promptly and accurately.
- Communicating with other departments to ensure all guest requests and needs are met.
**What we are looking for...**
- Exceptional customer service skills, communication, and time management skills.
- Professional appearance that will represent our brand well.
- A friendly and outgoing personality.
- Proven ability to work as part of a team.
- A willingness to use initiative and strong problem-solving skills.
- Competency using Microsoft Suite and experience working with Sihot PMS preferred.
- Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
**APPLY NOW**
No recruitment agencies, please.
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