Spa Host

**Casual | 3 days week Thu-Sat 8.15am-5.30pm**:

- **Generous employee benefits & discounts on RACV products & 10 resorts**:

- **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards**

**Great Things Start Here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has arisen for a Spa Host to join our dedicated and caring One Spa team. One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape. Open to guests and the public, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life. This is a casual role, 3 days week Thursday - Saturday 8.15am-5.30pm. Flexibility is required to work the occasional Sunday, based on business needs.

**This could be just the right role for you?**

As a Spa Host, you will One Spa's first point of contact, based at reception, greeting our guests and the general public, face to face and on the phone. You will have an eye for detail, be super organised staying one step ahead to provide our guests & clients with exceptional customer service, a gentle, warm and friendly 5 star approach, making them feel relaxed, special and cared for. Your key responsibilities for the role include:

- customer service at reception answering the phone, take reservations, manage appointment availability, confirm bookings & processing payments
- preparing treatment rooms, equipment, folding towels & robes
- stock control, general back of house duties, managing lost property
- promoting One Spa products and services
- administration support to the Spa Manager and Spa Therapists

**What you'll need to be successful**
- Availability to work Thursday - Saturday 8.15am - 5.30pm
- Day spa/beauty reception experience in a 4/5 hotel/resort or similar environment
- Exceptional attention to detail & can deliver superior quality customer service
- Strong administrative skills including Microsoft Office, Outlook and written and verbal communication skills. Knowledge of a booking system, an advantage
- Ability to be organised, multi-task, prioritise & work in a fast pace environment
- Be reliable and work in an effective and supportive team environment
- Exceptional personal presentation & grooming

**We are Offering**
- Competitive hourly rate + penalties weekends & public holidays
- Generous employee benefits and discounts on RACV products & 10 resorts
- Healthy team culture with employee of the month awards & recognition
- Training, development and career progression opportunities
- Laundered uniform
- Complimentary parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.