Receptionist

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why work with us

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and wellbeing.

Why this role matters

We currently have an exciting opportunity for a values-driven and proactive Receptionist, to provide reception and administration support to the Doorways service on site by being the first point of contact for community members seeking assistance. This role is to provide a welcoming experience for community members attending the site, responding to incoming calls, assisting with general enquiries or directing to other appropriate services and providing information where relevant.

The role you could play
- Respond positively and supportively to people and provide a welcoming, empathetic and helpful environment
- Ensure the provision of high quality, effective, and responsive service to those who present in person or via incoming phones calls, primarily by providing access to the service thru appointments
- Liaise with State Administrator on matters of quality improvement, and consistency with processes and procedures
- Ensure compliance with ER card processes at all times, including ordering and use
- Reconcile ER gift cards, and inform the State Administrator if discrepancies are identified, for assistance to rectify
- Ensure telephone is answered in a professional manner and manage all general administration tasks and activities accurately

This is a full-time permanent position, based at Balga.

As a Receptionist at the Salvos, you will enjoy:

- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution

What we’re looking for
- Qualification in office management or demonstrated experience in the provision of Reception and Telephonist services
- Experience in administration, use of Microsoft Word and Excel and customer service preferred
- Excellent communication skills, both written and verbal
- Ability to provide proof of Eligibility to Work in Australia
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_