Vic - White Lady - Niddrie - Administrative/arranger

4 days ago

Melbourne Northern Suburbs, Australia Invocare Full time

We are currently seeking an Administration Arranger to join our team on a full-time basis.

**Full training will be provided for you to perform the following in your role:
**Responsibilities for this role include**:

- Act as the first point of contact for clients, visitors, and telephone callers
- Ensure reception and the office areas is welcoming, neat, and tidy and reflect a professional image.
- Provide administrative support to the team in the form of data entry, preparing letters and presentations
- Receive payments and issue accounts and associated correspondence
- Identify service requirements with sensitivity to client grief, beliefs, traditions, rituals, and special requests
- Maintain up-to-date knowledge of products and services and offer these to satisfy funeral service needs
- Complete funeral documentation accurately and on time
- Explain costs and payment terms clearly
- Liaise with service providers, such as clergy, florist, newspapers and other suppliers

Skills and experience required for this role include:

- Experience in a service-driven organisation
- Competent keyboard/computing and telephone operating skills
- Be people-oriented and be able to communicate effectively with all levels of the public, both in-person and on the telephone
- Be sensitive to grieving people, their values and beliefs
- Aligned interpersonal skills to work in a close team environment
- Willingness and motivation to undertake and benefit from training and development programs
- The ability to respond appropriately to client/family concerns
- A capacity to be at ease with death and the expression of grief
- Have the desire and initiative to proactively support other staff members
- Current status as Justice of the Peace or eligibility to become certified
- A current unrestricted driver’s license

Working with us you will receive:

- A competitive pay-rate
- Discounts for private health insurance and retail providers
- Free access to the Employee Assistant Program
- Opportunity to buy shares in our company

Our team culture values making a contribution to the community through providing support to its members in their time of loss. We go the extra mile for our clients in ensuring the service is as unique as the individual the funeral is remembering. Providing understanding to families in need is incredibly rewarding and our staff are passionate about what they do and possess qualities of honesty, care and respect for our clients and each other.

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