Customer Service Representative

16 hours ago

Cardiff, Australia JELD-WEN Full time

**Trend Windows and Doors**, is one of Australia's largest window manufacturers who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of the JELD-WEN family, which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

**About our Opportunities**

As a valued team member of our Cardiff branch, you will provide an exceptional level of service to our customers responding to enquiries, and troubleshooting solutions to improve the customer experience and meet the requirements of the customer. You're a specialist administrative support to the Sales Team, contributing to the overall success of the sales team along with supporting Account Managers in coordinating orders with customers.

In addition, you’ll:

- prepare quotations, place orders into our CRM system and convert & schedule orders
- action & follow-up customer sales & service enquiries
- facilitate inbound / outbound calls in a fast-paced environment
- Rotation in Reception/Showroom (annual leave, sick leave)

**About you**

We’re looking to leverage your customer service and/or administrative experience, along with a keenness to learn, this is a stepping stone to progress into future opportunities within our showrooms and sales representative roles.

We’re looking for a team player who contributes to a positive work environment, and who is pragmatic in their approach to providing quality customer service with demonstrated capability in self-motivation, initiative and the ability to exercise independent judgement.

You will have:

- competency in using MS Office Suite
- ability to quickly gain competency with our in-house CRM system
- excellent interpersonal & communication skills, a strong work ethic
- ability to multitask & manage time effectively
- knowledge of the Windows and Doors and/or Building industry, advantageous

**What's on Offer**
- Monday to Friday 800am - 430pm
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas
- your birthday off every year

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-CS1

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