Expediting Specialist

Join an iconic Wesfarmers business, leaders in industrial & safety supplies
- Supportive team environment + great leadership
- Perm full-time role, working with a friendly & supportive team in Queensland

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

We believe in providing outstanding service to our customers through outstanding people and right now, we are looking for an experienced **Expediting Specialist **to join our Queensland team based in** Carole Park QLD.**

The primary purpose of this role is to support the Expediting Lead and ensure measures are in place to maintain DIFOT to an acceptable level and reduce overdue orders for our top customers.

You will use your specialist investigative skills to ensure all items meet the customer’s requirements, and for those items that do not meeting the customer requirements that a root cause analysis is completed to ensure future continuous improvement.

Working as an integral part of our highly effective and friendly team you will be responsible for:

- Handle Open Order & Back Order enquiries for our customers by providing clear and informed updates until resolution
- Demonstrate a strong commitment to meeting the needs of our customers to ensure their full satisfaction by providing timely and quality service
- Develop productive working relationships with key internal and/or external stakeholders to ensure rapport and trust is built to deliver quality service
- Identify, evaluate and recommend alternative service solutions where required via development of a strong knowledge of Customers’ needs
- Seek opportunities to improve processes or create efficiencies within your work area and team
- Plan for upcoming problems or opportunities relevant to customers and recommend and drive appropriate action via strong relationships with the Account Managers and Customers

What you will need to succeed:

- Previous experience within Customer Service, Industrial Supply or Trade understanding (advantage)
- Telephony and Windows PC knowledge
- Secondary qualification
- Excellent communication and problem solving skills
- Excel Skills
- Building customer relationship and results driven

What’s on offer:

- Job security with a proud Australian company
- Join an inclusive and diverse workforce
- Supportive parental leave policy
- Fantastic flex work opportunities
- Up to 4-week Purchase leave option
- Competitive salary package
- Team member discounts on company products
- Access to discounted offers from over 300 corporate partners
- Ongoing career development and training
- Employee recognition programs
- Work in a fun and supportive team

**NEXT STEPS**

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