Medical Receptionist

**Marketplace Medical Centre Gungahlin - Shop 53/33 Hibberson Street Gungahlin ACT 2912**

**Position**:Medical Receptionist, Multiple roles available

Key Responsibilities:

- Greet patients warmly and ensuring a friendly and welcoming atmosphere at the reception desk.
- Using Best Practice, scheduling appointments efficiently and managing the appointments effectively.
- With courtesy and professionalism, answering phones and attending queries from patients, other medical and specialist centres, insurance companies, and other stakeholders.
- Ensure accuracy in collection and collation of patient information, verifying insurance details, and updating medical records accurately.
- Coordinating with other members of the team and maintain clear communication to ensure smooth patient flow.
- Knowledge of computer systems such as MS Office, Outlook, printing, scanning and uploading patient and practice related information into practice software systems.
- Assisting patients with filling out necessary forms and providing guidance as needed.
- Using Tyro and Hicaps, handling billing and payment processes accurately and discreetly.
- Maintaining the cleanliness and organization of the reception area and the practice.

**Desirable Requirements**:

- Experience as a Medical Receptionist or in a similar role in health care setting
- Proficient knowledge of computer programs and software systems.
- Excellent communication skills, both verbal and written.
- Exceptional interpersonal skills with the ability to build rapport with patients and colleagues.
- Strong organizational skills and attention to detail.
- Ability to multitask and handle a fast-paced environment effectively.
- Understanding of patient confidentiality and compliance with privacy regulations.
- A positive and professional attitude with a genuine passion for patient care.

**Join Our Team**:
**How to Apply**:
**Employer questions**
- Which of the following statements best describes your right to work in Australia?Permanent resident

Work visa/rights
Australian Citizen
- Which of the following statements best describes your Covid-19 vaccination status?Double dose vaccinated
- Fully vaccinated
- Unvaccinated
- Do you have customer service experience? Yes/No
- Which industry
- Which Microsoft Office products are you experienced with?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Working with Children (WWC) Check?
- Do you have data entry experience?
- How much notice are you required to give your current employer?

The successful applicant will be customer service focused, have medical billing skills with a pleasant phone manner. Excellent communication skills and the ability to work both alone and as part of a team are essential as well as a keen interest in developing new and improved systems used by the team.

**Visit Us at**

**Marketplace Medical Centre Gungahlin**

**Shop 53/33 Hibberson Street**

**Gungahlin ACT 2912**

**Job Types**: Casual, Permanent

**Job Type**: Casual

Part-time hours: 20 per week

**Job Types**: Full-time, Part-time, Casual

Work Remotely
- No

**Job Types**: Full-time, Casual

Pay: $53,000.00 - $77,801.00 per year

Schedule:

- Rotating roster
- Shift work

**Experience**:

- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person