Assistant Village Manager

Grow you career with Keyton

With more than 76 villages and 17,000 residents nationally, Keyton (formerly known as Lendlease Retirement Living), is one of Australia's leading owners and operators of retirement living communities.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we're committed to creating caring and fun-filled retirement communities.

Join us in this exciting period of change, now as a standalone business, focusing on what works best for our people and customers whilst continuing to build our legacy as Keyton.

The Role

An exciting opportunity has become available for an Assistant Village Manager to join our team at Parkland Villas Booragoon, a contemporary retirement village located in WA.

The village exudes a welcoming atmosphere, featuring 185 homes, 150 beautiful villas and 35 apartments and a community centre that is equipped with a range of amenities that complement the lifestyle of our friendly residents.

Be part of a warm community and friendly colleagues that sets the foundation to a rewarding career.

Reporting through to the Village Manager, your key accountabilities in this role will include:
- Implementing operational plans & projects- Ensuring compliance with all laws and regulations applicable to the village- Implementing company policies, strategies and plans to maintain residents’ satisfaction.- Assisting with running of village events, social calendar and activities- Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance.- Providing assistance with the preparation of budgets, assist with budget issues and financial processing.- Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.- Onboarding new Contractor Contracts and renewals- Coordination of contractors for quotes for jobs- Induction of New Residents

About you:
Your proactive and customer-focused attitude will see you succeed in the role, as well as an ability to work autonomously to deliver professional outcomes. Strong interpersonal and communication skills will be key to your success in this role as will:
- Demonstrated a solid understanding of Environment Health and Safety (EHS) requirements.- Has the knowledge in regulations specific to retirement living villages.- Has previous experience in a similar role within the hospitality or community services/retirement sector, or demonstrate skills aligned to the role from an alternative sector.- Excellent customer service skills, fostering positive face-to face interactions. Has the ability to remain calm under pressure.- Excellent computer literacy - including the Microsoft Office Suite- A keen eye for detail and ability to balance different priorities and manage day-to-day expectations for the residents and their families.- Experience with budgeting (desirable)- A First Aid Certificate & CPR Certificate or be willing to complete- Valid driver’s licenses- Willingness to learn and professionally develop, along with a proactive and can-do attitude.

**Benefits**:
- Bonus scheme + Competitive salary- 18 weeks paid parental leave for primary carers- Additional generous leave entitlements i.e. Wellbeing leave (4 days), Community Day, Volunteer leave and purchased leave- Career development and growth opportunities- Salary sacrificing, discounted health insurance, annual vaccinations, and skin checks- Health & Wellbeing Program- Unmind mental wellbeing app access.- Training and working with a supportive and fun team

What do we do?

Our purpose is to create places where communities thrive not only for our customers but importantly for our employees.

We do this through creating safe, secure and connected independent living communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services.

We may have a new name and brand, but we are not new to the sector. Join our team and support our growth as the nation's premier creator, owner, and operator of vibrant purpose-built communities for independent seniors.

We are passionate about what we do - and we are always leading with heart.

Please note: The successful applicant must complete a Police Check, will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Inde