Customer Service Manager

2 weeks ago

Upper Mount Gravatt, Australia Coles Supermarkets Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.

**About the role**:
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

**About you and your skills**:

- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

**What’s in it for you?**:

- **
More cash staying in your pocket**: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**:Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Structured and long term learning pathway**: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- ** Novated car leases**:Looking for a new car? We provide access to novated leasing for eligible team members.
- ** Investment in your future**: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

**About the recruitment process**:
Job ID: 154653

Employment Type: Full time

LI-JB2

  • Cashier/customer Service

    4 days ago

    Upper Mount Gravatt, Australia Tryon Market Holdings Pty Ltd Full time

    **Key Responsibilities and Duties**: - Using a computerised till with a barcode scanner - Keying in prices on the checkout computer - Weighing fruit and vegetables so the till can work out the cost - Handling cash, credit and debit cards, vouchers and coupons - Packing customers’ purchases - Keeping the checkout area clean and tidy - Making sure you...

  • Retail Customer Service Officer

    6 days ago

    Upper Mount Gravatt, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Barista/customer Service/ All Rounder

    2 weeks ago

    Upper Mount Gravatt, Australia Soul Origin Garden City Full time

    Soul Origin Campbelltown is currently seeking casual 3/4 days a week **All Rounder** to join the team! Do you have a passion for coffee? Thrive in a fast-paced environment? And love engaging with customers? Then this role is for you! As a Soul Origin Front of House, you’ll have access to the highest quality Specialty Coffee and work with the best brewing...

  • Customer Service Sales

    4 days ago

    Upper Mount Gravatt, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service Sales

    9 hours ago

    Upper Mount Gravatt, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service Officer

    9 hours ago

    Mount Gravatt, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Representative

    2 days ago

    Mount Gravatt, Australia Davidson Group Services Full time

    **About the Company** Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. Due to their continued success, they are growing and have a newly created position available in their Customer Service Centre. This team works hard but also has a lot of fun along the way,...

  • Customer Service Representative

    2 weeks ago

    Mount Gravatt, Australia The Automotive Group Full time

    **Morningside (Brisbane) location**: - **$32** **per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can...

  • Customer Service Representative

    10 hours ago

    Mount Gravatt, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Mount Gravatt**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (7.30amto 11:30am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service Representative

    10 hours ago

    Mount Gravatt, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Mount Gravatt**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone...