Guest Service Agent

3 days ago

Braddon, Australia Mantra on Northbourne Full time

Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions.

We are currently looking for a motivated, bubbly and vibrant Full time Guest Service Agent to join our Amazing Front Office Team.

As our next Guest Service Agent, you will:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:

- Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
- The ability to work under pressure and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- Able to work various shifts from Morning, Afternoon & Night Audit.
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:

- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey

**Salary**: $22.46 - $25.00 per hour

Schedule:

- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

  • Guest Service Agent

    1 week ago

    Braddon, Australia Mantra on Northbourne Full time

    Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a...

  • Guest Service Agent

    1 day ago

    Braddon, Australia Mantra on Northbourne Full time

    Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a...

  • Guest Service Agent

    5 days ago

    Braddon, Australia Mantra on Northbourne Full time

    Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a...

  • Housekeeping Attendant

    2 weeks ago

    Braddon, Australia Midnight Hotel Full time

    Join the team at **Midnight Hotel Autograph Collection (Marriott International)**and be part of bringing our global guests to experience the beat of a growing city, the personal touch of exceptional service and above all, welcomes originality and authenticity in a celebration of high design. **Midnight Hotel Autograph Collection**is currently seeking...

  • Housekeeping Attendant

    2 weeks ago

    Braddon, Australia Midnight Hotel Full time

    Join the team at **Midnight Hotel Autograph Collection (Marriott International)**and be part of bringing our global guests to experience the beat of a growing city, the personal touch of exceptional service and above all, welcomes originality and authenticity in a celebration of high design. **Midnight Hotel Autograph Collection**is currently seeking...

  • Houseman (Pm Shift)

    1 week ago

    Braddon, Australia Midnight Hotel Full time

    As part of **Marriott International’s Autograph Collection,** **Midnight Hotel** offers guests a lifestyle they won't want to leave. Presenting 199 premium accommodation rooms and a diverse food and beverage offering that includes Braddon Merchant, Midnight Bar and stylish, state of the art conference and events facilities. **Midnight Hotel** presents a...

  • Room Attendant

    4 days ago

    Braddon, n Capital Territory, Australia MERCURE IT Full time $45,000 - $60,000 per year

    Job DescriptionReporting to our Executive Housekeeper and Housekeeping Supervisors, you will be carrying out cleaning duties to the highest standard to exceed our guests' expectations. This is a casual position. Your main responsibilities will include:Cleaning guest rooms, storage areas & corridors as allocated to the required standard.Ensuring guest...

  • Duty Manager

    7 days ago

    Braddon, Australia Avenue Hotel Canberra Full time

    Applications close on 13 March 2025 Full time position, Permanent position Front Office Duty Manager Avenue Hotel Pty Ltd Full time position **Salary**: AUD $73,150 + Super The Avenue Hotel Canberra, part of the Capital Hotel Group, presents an exciting opportunity in one of the best locations in Canberra. **About the Role** Reporting directly to our...

  • Duty Manager

    2 weeks ago

    Braddon, Australian Capital Territory, Australia Capital Hotel Group Full time $80,000 - $120,000 per year

    Applications close on 15th September 2025Full time Permanent positionFront Office Duty ManagerAvenue Hotel Pty LtdThe Avenue Hotel Canberra, part of the Capital Hotel Group, presents an exciting opportunity in one of the best locations in Canberra.About the RoleReporting directly to our Rooms Division Manager, the Front Office Duty Manager will be...

  • Room Attendant

    7 days ago

    Braddon, n Capital Territory, Australia Mercure Hotels Full time $45,000 - $60,000 per year

    Company DescriptionMercure Canberra is one of the city's first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.Job DescriptionReporting to our Executive Housekeeper and Housekeeping Supervisors, you will be carrying out...