Client Success Executive

2 weeks ago

Coorparoo, Australia Houst Full time

**What you’ll do**:

- Onboard new properties; complete in person client meetings to get new hosts set up for success on our platform.
- Create and optimise listings for new properties Airbnb
- Be a point of escalation and resolve issues to the highest possible satisfaction.
- Optimise occupancy and revenue for our hosts by making market driven decisions on pricing and listing optimisation
- Conduct in depth performance reviews using data analysis tools
- Identify and use opportunities to increase customer retention and satisfaction.
- Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.

**Requirements**:

- Preferable previous experience in customer service environment
- Proven ability to communicate complex technical problems
- Ability to think outside of the box and find creative ways to solve situations.
- A working understanding of vacation rentals is a plus.
- Confidence in decision-making, proactivity and owning your work
- Previous experience working with a CRM
- Work 5 days a week 9AM - 6PM with occasional weekend shifts if required

**Benefits**:

- Hybrid working
- Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Laptop - For business use
- An extra day off on your birthday (because who wants to work on their birthday?)
- Note: if required to work on occasional public holidays you will receive a day in lieu

**Salary**: $56,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- Day shift

Application Question(s):

- Would you be able to do occasional travel within Brisbane to various properties?

**Experience**:

- Client Success: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Coorparoo, QLD 4151

  • Client Care Representative

    14 hours ago

    Coorparoo, Queensland, Australia Sonova Group Full time $60,000 - $80,000 per year

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic inCoorparoo, QLD.You will play an important role within our business providing...

  • Client Care Representative Clinical Administration Coorparoo

    2 weeks ago

    Coorparoo, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Sales Quoting Coordinator

    1 week ago

    Coorparoo, Queensland, Australia dormakaba Full time $90,000 - $120,000 per year

    THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITYThis role is key to keeping our sales process running smoothly – from managing quotes to processing orders through our CRM and SAP systems. You'll provide vital support to both our State Sales teams and our customers.Key responsibilities will include:Develop a strong working understanding of the Salesforce...

  • Sales Quoting Coordinator

    1 week ago

    Coorparoo, Queensland, Australia dormakaba Australia & New Zealand Full time $104,000 - $130,878 per year

    THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITYThis role is key to keeping our sales process running smoothly – from managing quotes to processing orders through our CRM and SAP systems. You'll provide vital support to both our State Sales teams and our customers.Key Responsibilities Will IncludeDevelop a strong working understanding of the Salesforce...

  • Aged Care Support Worker

    1 week ago

    Coorparoo, Australia The Village Home Care Services Full time

    _The Village Retirement Group_ is a group of property companies that have been successful in South East Queensland for over 45 years. Their portfolio also includes **retirement villages**. These retirement villages have won state awards for their design and quality. The Village Retirement Group also offers **The Village Home Care Services** as part of a...

  • Administration Officer

    6 days ago

    Coorparoo, Australia Therapy Pro Full time

    Are you a customer service superstar and organisational guru? - Looking for a fun, friendly workplace where you can make a difference? - Want to join a growing business and grow with us? - Are you a customer service superstar and organisational guru - Looking for a fun, friendly workplace where you can make a difference? - Want to join a growing business and...

  • Aged Care Market Research Analyst

    1 week ago

    Coorparoo, Australia First Call Home Services Full time

    **Job Advertisement**: Aged Care Market Research Analyst** **Position**: Aged Care Market Research Analyst **Location**: Queensland, Australia **Type**: Contract/Temporary**Company**: First Call Home Services **About Us**: First Call Home Services is a leading cleaning services provider, proudly serving clients in the NDIS, Veterans Affairs, and residential...

  • Casual Lifestyle Officer

    1 week ago

    Coorparoo, Australia Vacenti Full time

    **Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Casual Lifestyle Officer to join the...

  • Lifestyle Officer

    6 days ago

    Coorparoo, Australia Vacenti Full time

    **Acknowledgement of Country** Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present. **The opportunity** Vacenti is seeking a Part-time Lifestyle Officer to join the...

  • Disability Support Worker

    1 week ago

    Coorparoo, Australia Nextt Group Pty Ltd Full time

    _Be part of a purpose driven organisation supporting people with disability and/or mental health challenges to achieve their goals and to get more out of life!_ Nextt is one of Australia’s largest NDIS providers, employing over 1800 staff and providing services to over 1500 people across NSW, QLD, SA and VIC. - Start ASAP - Work life balance - Flexible...